Relationship Banker I (Hanley Rd)

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career— a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to safeguarding and protecting private and personally identifiable information you submit. The information you submit is collected and reviewed by associates, consultants and vendors of Regions to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold or shared outside of Regions unless required by law. It is stored in accordance with regulatory requirements for a minimum of three years. You may review, modify or update your information by logging into the careers section of the system. Job Description At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end-to-end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility. Primary Responsibilities Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments and other typical teller transactions. Answer customer inquiries regarding products and services and fulfill basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution. Develop relationships with customers, remaining well-informed about the customer’s relationship with the bank. Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier. Assist branch and fellow team members with basic tasks to aid in customer problem resolution. Refer customers to an internal team of experts when more complex financial goals and needs are recognized. Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensure sound banking practices, including managing, identifying and reporting operational risks. Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions. May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs. This position requires tracking of hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements High School Diploma or GED. Ability to work Saturdays as needed. Ability to handle cash and process cash transactions. Ability to communicate in person, on the phone, and through electronic channels. Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor. Ability to walk and stand for extended periods of time. Ability to lift up to twenty (20) pounds. Preferences One (1) year of banking, cash-handling, or customer service experience. Skills and Competencies Ability to adhere to policies, procedures, and guidelines. Ability to assist customers with digital banking offerings. Ability to handle multiple priorities simultaneously. Ability to oversee large sums of cash. Strong customer focus and relationship‑building skills. Position Type Full time. Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors directly impacting pay for individual associates include experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area market range for where the position is located and the level of the position. Job Range Target

$39,601.10 USD

Median

$46,880.00 USD

Incentive Pay Plans This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information Paid Vacation/Sick Time. 401(k) with company match. Medical, Dental and Vision Benefits. Disability Benefits. Health Savings Account. Flexible Spending Account. Life Insurance. Parental Leave. Employee Assistance Program. Associate Volunteer Program. Benefits and plans may be changed, amended or terminated with respect to all or any class of associate at any time. For more information about Regions’ benefits, please visit Location Details Hanley Road, Brentwood, Missouri Equal Opportunity Employer / including Disabled / Veterans. #J-18808-Ljbffr Regions Bank