Package Receiving - Luxury Offices

Job Description

Job Description

This is a premier luxury office environment designed to transform the traditional workplace into a hospitality-driven, experiential setting. Located in Miami Beach, the property offers an elevated environment where hospitality, performance, wellness, and culture come together.

The property features exceptional amenities and services, including private hospitality spaces, world-class fitness and wellness offerings, valet, concierge services, and high-end dining — all designed to provide an elevated experience through impeccable service and attention to detail.

We are looking for experienced, passionate, anticipatory hospitality professionals — the kind whose craft was forged in a five-star hotel or resort, private club, or luxury environment where the details mattered. This is an opportunity to bring that level of service into a sophisticated workplace designed around the experience of its tenants and guests.

The property is operated by Black Briar Management , a leader in luxury real estate management, and is held to the standards of the most recognized names in luxury hospitality, with Forbes Five-Star, AAA Five-Diamond, and Relais & Châteaux benchmarks anchoring the service culture.

If you thrive in a fast-moving but never chaotic environment, take pride in anticipating needs, and believe exceptional service is felt rather than announced, we want to hear from you.

Apply today.

POSITION OVERVIEW

The Package Receiving position plays a critical role in delivering a high-touch, hospitality-driven tenant experience within a luxury commercial office environment. This position is responsible for receiving, organizing, tracking, and distributing packages and deliveries while providing prompt, professional, and detail-oriented service to tenants, guests, and property management.

Modeled after luxury hospitality service standards, the Package Receiving team ensures that all deliveries are handled efficiently, securely, and with discretion while maintaining a polished, service-first presence throughout the property.

CORE RESPONSIBILITIES

• Tenant & Guest Services: Deliver exceptional, hospitality-level service to tenants, guests, and vendors. Respond promptly to service requests (e.g., deliveries, restocking, requests, running errands.) Maintain a visible and approachable presence throughout the property. Assist with tenant move-ins, move-outs, and internal office relocations. Support event setups, including furniture arrangement and meeting space readiness.
• Package Handling: Assist tenants with packages and personal items - moving quickly, handling carefully, and ensuring every item is accounted for and delivered appropriately. Accept and log deliveries and packages with a complete chain of custody and prompt tenant notification.
• Operational Support: Assist engineering and janitorial teams with day-to-day operational needs. Support inventory tracking and restocking of building supplies. Transport equipment, tools, and materials safely and efficiently. Conduct routine walkthroughs to identify service needs or deficiencies
• Facility & Presentation Standards: Uphold Class X building standards for cleanliness, organization, and presentation. Assist in maintaining back-of-house areas, storage rooms, and service corridors. Ensure all public and service areas meet high aesthetic and safety standards. Identify and report maintenance or safety concerns proactively
• Hospitality & Brand Alignment: Deliver service aligned with luxury hospitality principles: Professional appearance and demeanor, Anticipation of tenant needs, Attention to detail, Timeliness and reliability, Promote a culture of service excellence and teamwork
• Tenant Recognition & Personalization: Learn and retain the names, preferences, and patterns of property tenants over time. Anticipate recurring needs, note scheduling changes or special requests communicated by the concierge or management team, and adapt your approach to reflect what you know about each person. Recognition and personalized service are not a courtesy — they are a standard.
• Service Area Maintenance: Maintain the cleanliness, organization, and visual presentation of all assigned service areas — including back-of-house corridors, supply storage rooms, mail and package areas, and any other spaces you move through or support. Every area you touch must be left in better condition than you found it.
• Entrance Zone Maintenance: Always maintain the physical condition and visual presentation of the entrance zone - doors, hardware, entry surfaces, signage, and surrounding exterior. The arrival zone must be immaculate, unobstructed, and composed throughout every shift, not only between arrivals.
• Cross-Team Communication: Serve as an active communication link across building operations. Relay service updates, delivery status, tenant requests, and any safety or operational concerns to the concierge, engineering, janitorial, and management teams in real time. Your mobility throughout the building means you often see things others miss — report them.
• Emergency & Safety Awareness: Remain alert to safety conditions, suspicious activity, and tenant welfare always. Respond calmly and with clear protocol awareness in the event of a medical, security, or emergency. Escalate appropriately without disrupting the environment for other tenants. Follow all building safety protocols, OSHA guidelines, and company procedures. Use proper lifting techniques and safety equipment when required

PRESENTATION & CONDUCT STANDARDS

The Package Receiving standard reflects the same commitment to excellence found throughout the building's luxury hospitality model. The following are not preferences; they are non-negotiable conditions of employment in this role.

• Uniform: The property-issued uniform is always worn in full while on shift - pressed, complete, and exactly as issued. No modifications, substitutions, or accessories not provided by the building. The uniform is not a costume. It is a signal that you represent something precise.
• Grooming: Hair, facial hair, nails, and personal hygiene must reflect an impeccable, formal standard consistent with a five-star hospitality environment. Grooming standards will be defined in the property Employee Handbook and are reviewed at the start of every shift.
• Posture & Positioning: The Package Receiving maintains an active, attentive presence throughout the building always. Aimless movement, phone use, personal conversations, and any behavior that suggests disengagement are not acceptable. You are always in motion with purpose.
• Language & Tone: All interactions are conducted with formal, polished language. Greetings are warm but never familiar. Responses are direct but never abrupt. Personal opinions, casual conversation, and overfamiliarity are not consistent with the property standard. You set the register of every interaction.
• Discretion: Tenant information, patterns, guests, and personal circumstances you encounter in the course of your work are confidential. Full stop. You will move through spaces and situations that others don't. That access requires discretion — always.

PHYSICAL REQUIREMENTS

• Ability to remain physically active and alert throughout an entire shift, including standing, walking, and moving continuously across all areas of the building
• Ability to lift, carry, and maneuver packages, supplies, equipment, and other items weighing up to 50 lbs., including frequent bending, pushing, and stair use
• Physical ability to navigate the full building footprint — including service corridors, stairwells, and loading areas — efficiently and safely throughout the shift
• Comfort with a fast-paced, high-contact, tenant-facing role requiring sustained physical output and professional composure throughout every shift

QUALIFICATIONS

• Minimum 1-3 years of experience in a hospitality operations, porter, runner, bell, guest services, or facilities support role at a luxury hotel, five-star property, Class A commercial building, or equivalent high-touch environment
• Demonstrated ability to maintain composure, precision, and genuine warmth simultaneously in a high-volume, high-expectation environment
• Impeccable personal presentation - grooming, deportment, and physical bearing must meet and sustain the five-star standard throughout every shift
• Strong interpersonal intelligence - the ability to read a tenant's mood, pace, and preferences on approach and adapt your interaction accordingly
• Clear, professional verbal communication; ability to give and receive information efficiently and calmly under pressure
• Bilingual English/Spanish strongly preferred given the community and Miami Beach location
• Reliable, punctual, and shift-committed — in a role where your absence creates a visible gap in building operations and tenant service

WHO YOU ARE

• Someone who takes the role seriously — not because you were told to, but because you understand what seamless service means in a Class X environment
• Someone whose energy and presence convey capability and professionalism — tenants feel taken care of the moment you respond to a request
• Attuned to people — you notice what others miss: the tenant whose delivery is piling up unattended, the vendor who needs direction, the supply room that's running low before anyone asks
• Proud of your craft — you understand that moving quickly, handling things carefully, and making tenants' lives easier is not a small thing. At the right property, done right, it is everything.
• Unflappable - comfortable managing the unexpected, the demanding, and the unpredictable without letting any of it show
• Genuinely hospitable - you are not performing warmth, you mean it

WHAT MAKES US DIFFERENT

• Competitive benefits package provided. Details shared during the hiring process.
• Monday to Friday work schedule - 8 hours scheduled between 8 am to 6 or 7 pm
• Onsite parking
• Rewards & Recognition programs

B lack Briar Management is an equal opportunity employer committed to a diverse, inclusive, and high-performing workplace.