System Support Business Improvement Manager at The Standard in Portland, Oregon

Systems Support And Business Improvement Manager

The next part of your journey is right around the corner with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As the Systems Support and Business Improvement Manager, you will direct work in support of the Individual Annuities division's strategic goals and technology roadmap. Primary focus areas include the business-technology strategy, strategic project delivery, and support of annuities business systems.

This position requires travel on a quarterly basis to attend onsite leadership meetings.

Key Responsibilities

• This position is a people leader role requiring prior experience managing system and quality analysts, project managers, and product owners.
• Responsible for facilitating a formal intake, prioritization, and delivery framework. Leads the team responsible for execution of all Individual Annuity (IA) improvement projects and the technology roadmap.
• Leads, in collaboration with IA leaders and teams, the delivery of complex product, project and M&A initiatives.
• Manages the technology and business operations teams' adherence to IT and business operations controls.

Skills and Background You'll Need

Education: Bachelor's degree in business, Information Services or related field.

Experience: 3+ years of demonstrated people leadership background managing a team of technical employees.

• 5+ years progressively responsible experience in product management, agile delivery, quality control, and systems support.
• Ability to effectively manage projects and technology initiatives in a fast-paced environment.
• Experience proactively engaging with stakeholders, communicating project updates, and managing expectations across multiple teams.

Key Behaviors of a Successful Candidate

• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
• Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Salary Range:

$97,750.00 - $186,000.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant's specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.