Technical Account Manager

About Clockworks Analytics Clockworks Analytics is a leading provider of Fault Detection and Diagnostics (FDD). Our passion is revolutionizing the built environment and driving smarter, more efficient buildings. Founded within MIT’s Building Science Department, Clockworks has been focused on equipping clients with innovative technology to significantly enhance their building operations while remaining committed to learning and innovating. Our cloud-based analytics software creates an unprecedented level of operational intelligence about a building, helping property teams break away from the existing cycle of reactive operations to proactively address equipment issues, improve indoor air quality, reduce energy consumption, and achieve operational excellence. Our mission is to have a massive positive impact in the built environment. Our enterprise customers and partners across the world have completed over 50k tasks related to issues identified by Clockworks; FDD and saved over $50M. In the last thirty days alone, we have uncovered over $7M in avoidable costs across roughly 3,500 buildings and continue to find incredible opportunities for human and environmental benefits in our portfolio of 500 million square feet of buildings in over 30 countries. Job Purpose Commercial building clients leverage the Clockworks building analytics platform to enhance building operations, optimize maintenance workflows, and improve occupant experience. Our Technical Account Managers (TAMs) work directly with enterprise clients to articulate, achieve, and advance their energy, maintenance, and comfort goals. In this role, the successful candidate will leverage the Clockworks platform to develop and report on client success metrics. As a TAM, you will be instrumental in identifying and tracking the impact of reported faults, facilitating task creation, and serving as a trusted advisor throughout each client’s journey. Responsibilities include supporting the transition from onboarding to implementation of our software, driving expansion opportunities, providing training and education, and leading regular impact review meetings with clients. Responsibilities Develop and maintain executive relationships with key accounts to continually define and prove value while coordinating internal resources to deliver exceptional outcomes Own renewals and expansions across all accounts Establish workflows to effectively act on Clockworks findings Establish and manage a regular Quarterly Impact Review process across all accounts Leverage AI tools, automation, and other technology to streamline daily operations, contract management, client communications, and reporting workflows Integrate AI-assisted insights and tools into client interactions to accelerate time-to-value and surface actionable findings more effectively Systematically document customer stories for case studies, marketing, and other purposes Highly attuned to client needs and able to represent and advocate as the internal Voice of the Customer The Ideal Candidate The ideal candidate be local to our existing and growing client base in the northeastern part of the US. You will have passion and skill in making a massive positive impact in the built environment. For this specific role, please have facilities management, building automation, and technical knowledge of how buildings operate within the health care sector. Technical Account Managers at Clockworks blend technical, business and organizational psychology skills to lead the digital transformation of building operations. Our team thrives in ambiguity and uses AI to deliver operational value and drive customer success. Qualifications B.S. in Engineering or other related scientific discipline 5+ years of experience providing Customer Success or Technical Account Management services, preferably to enterprise clients in complex technical environments Experience with facilities management, HVAC, mechanical, or controls services Experience working with clients in a commercial context, discussing budgeting, contract pricing, and payment terms Demonstrated use of AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) to improve productivity, client communication, and analytical workflows Strong troubleshooting skills and comfort with ambiguity Effective communicator across all levels from maintenance technicians to C-suite executives Able to work independently and collaboratively in a fast-paced, innovative environment Hands-on expertise in Fault Detection and Diagnostics (FDD) system implementation, including configuration, commissioning, point mapping, and driving adoption across client organizations Is confident yet humble, knowledgeable yet hungry to learn, self-motivated yet secure in seeking assistance Health Care Market Segment Expertise Candidates must have familiarity with and professional connections in Healthcare Deep knowledge of the operational priorities, compliance requirements, and stakeholder dynamics within this segment is essential for delivering credible, high-impact client engagements. Market Experience Clockworks is deepening its North American footprint and values candidates who bring established professional networks and direct experience working with U.S. and Canadian building owners and operators. Familiarity with ASHRAE standards and guidelines (including Guideline 36 and Standard 90.1), ENERGY STAR Portfolio Manager, LEED, and emerging building performance standards (e.g., NYC Local Law 97, Boston BERDO, Title 24, provincial energy codes) is a meaningful advantage. Experience navigating procurement and RFP/RFQ processes, familiarity with cooperative purchasing vehicles, master service agreements, and fiscal-year capital and operating budget cycles is a plus.