Service Technician III in New Orleans

POSITION SUMMARY

Solar Alternatives provides advanced training in new technologies and offers growth and certification opportunities. This is a great opportunity to turn your construction experience toward a new career in clean energy! We are seeking a dedicated Solar Installer to join our dynamic team.

WHY WORK WITH US?

At Solar Alternatives, we’re not just about solar energy; we’re about empowering our team members. We offer advanced training in cutting‑edge technologies, along with growth and certification opportunities that can elevate your career in the renewable energy sector.

GENERAL DESCRIPTION

The Service Technician III plays a vital role within our technical service teams, embodying the right onsite attitude and ensuring that all company policies and procedures are adhered to at the highest standards. This position is accountable for executing daily service installations as planned, completing tasks efficiently and on schedule, while performing all project functions to meet company standards.

JOB DUTIES AND RESPONSIBILITIES

Organise and maintain the warranty and service schedule, ensuring timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction. Troubleshoot and resolve solar electric warranty and service issues that arise with modules, inverters, monitoring, and balance of system components. Assist with training and development for Field Service Technicians. Serve as a subject matter expert by providing on‑the‑job training and up‑training for the local field service team. Regularly exceed defined goals for field service key performance indicators, including but not limited to turnaround time, experience rating, and average dispatches completed. Follow work safety procedures as directed in accordance with OSHA regulations. Assist in maintaining company fleet stock and cleanliness. Assist in warehouse organisation and cleanliness as assigned by supervisor. Perform general labour, including carrying panels and ladders, panel cleaning, and site cleanup. Support the onboarding and training of new members of the field service team. Participate in the on‑call rotation. Execute punch list follow‑ups to ensure install quality and customer satisfaction as directed. Model the Solar Alternatives organisational culture daily.

REQUIREMENTS

5+ years of experience in a discipline related to rooftop photovoltaic installations, construction, or building sciences. Experience in Roofing, Electrical, Service, or HVAC. Highly organised and very attentive to detail. Well‑spoken, clean appearance and good client manners. Clean driving record, valid licence and ability to drive small and large service vehicles. Drug free. OSHA 10 certification is required upon hire or must be obtained within three (3) months of employment. Hand tools and basic power tools proficiency. Ability to work 40–50 daytime hours per week. Willingness and ability to learn product value and explain to client. Electrical/Roofing/Service/Engineering training or education. Service/NABCEP/electrical certification. OSHA 10 hour or other safety certification. Field service software familiarity.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Ability to work unsupervised and occasionally lift up to 50 pounds. Regularly required to stand, walk, sit and use hands/fingers. Ability to travel as required. Groundwork, ladder work, lift work and occasional roof work. Work performed on customer installation locations.

WHY CLEAN ENERGY?

This is your chance to contribute to a sustainable future while building a rewarding career. Transition your skills to the clean energy sector and be part of a movement that’s making a difference.

SKILLS

Electrical/Roofing/Solar/Engineering training or education. Solar/NABCEP/electrical certification. OSHA 10 hour or other safety certification. Field service software familiarity.

COMPENSATION AND BENEFITS

Salary starts at $25–28 /hr based on qualifications, plus opportunities for sales bonuses. Benefits include majority‑paid medical, dental, vision and matching 401(k) programme. Earned paid time off starts at two weeks annually. #J-18808-Ljbffr Energy Jobline ZR