Commercial Account Specialist

Join Our Team as a Commercial Account Specialist at Trico Electric Cooperative! Posting Period: Tuesday, June 16th - Until Filled We are committed to fostering a culture of excellence, where employees are empowered to grow, collaborate and contribute to meaningful work. Just as we strive to provide 5‑star customer service to our members, we also hold ourselves to the highest standards in how we work and support one another. What You Will Do This position will be responsible for building and maintaining relationships with commercial electric and broadband Members. This position provides single‑contact resolution in service initiation, ongoing account review, management and maintenance and responds to the more difficult technical inquiries related to the cooperative’s services. The position will develop, promote and implement efficient electric, energy solutions, and broadband programs, and support Trico's Economic Development, Business Communications, Member Services and Energy Solutions teams. This position is expected to exercise considerable independent judgment and initiative in the performance of daily tasks. Key Duties and Expectations Build and manage strong relationships with commercial Members, serving as a trusted point of contact for electrical service, rates, usage and business needs Resolve member concerns and account issues by collaborating across departments and delivering solutions aligned with Trico’s values Manage commercial accounts, including billing, rate analysis, payment arrangements and delinquency resolution Coordinate commercial service requests such as new connections, disconnects, meter changes and account updates Promote and educate Members on energy efficiency, renewable programs, broadband services and other Cooperative offerings Support business growth and community engagement through site visits, events and identifying opportunities to improve processes through technology and innovation What You Bring to Trico A Bachelor’s degree in Business, Engineering, Communications, Marketing, Finance or related field required with 2 years of related experience An equivalent combination of education and job‑related experience may substitute for the educational requirements General knowledge of electric utility and/or broadband industries Certified Energy Manager (CEM) Certification Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr