Hybrid Senior Manager, B2B Customer Support
Socket.dev
Aurora is seeking a Senior Manager, Customer Support to lead the Customer Experience & Support Operations team on the front line of every customer interaction. Reporting to the Head of Support, you will build, hire, and lead the largest team in the support organization for B2B customers, ensuring fast, high-quality, customer-first support at scale. You will own the operating plan, define standards, and drive KPIs across channels while working closely with Tier 2, Analytics, and Product teams in #J-18808-Ljbffr Socket.dev
Vacancy posted 8 hours ago
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