Patient Accounts Representative

Job Description

Job Description

POSITION SUMMARY

The Patient Account Representative is responsible for managing patient billing and payment processes with accuracy, courtesy, and efficiency. This position requires a balance of strong communication skills and empathy to help patients understand and meet their financial obligations while maintaining compliance with company policies and healthcare regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate directly with patients to explain their financial responsibilities and payment options.
• Work with patients to establish payment arrangements for outstanding account balances in accordance with company policy.
• Respond promptly and professionally to patient inquiries and concerns regarding statements or balances.
• Contact insurance companies via phone or online portals to verify eligibility and benefit information.
• Document all patient calls and account activity accurately and promptly in eCW (eClinicalWorks).
• Assist with general billing and collection activities as assigned to support the department’s overall goals.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent required; Associates degree preferred
• 2 years of office experience in medical billing / collections preferred
• 2 years customer service required
• Excellent verbal and written communication skills with a high level of professionalism.
• Strong attention to detail, organizational ability, and analytical thinking.

Why Join Us?

Benefits Include:

• 401(k) retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Life insurance
• Paid Time Off (PTO)
• Uniform allowance
• Additional supplemental plan available as well!

Position Type: Full-Time