Director of Operations - Dallas/Fort Worth

Director Of Operations

City Wide, the nation's leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve the City Wide Facility Solutions - Dallas/Fort Worth, one of more than 100 markets covered across the United States and Canada.

What you will do...

• Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
• Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered
• Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers.
• Work in the field with FSMs each week and participate as backfill to the FSM as needed
• Develop and maintain positive client relationships and achieve client retention above 90%.
• Develop and maintain impactful, professional relationships vendors and Independent Contractors.
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work.
• Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
• Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
• Responsible for people development ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.

Total first year typical compensation target is $100,000 - 125,000, comprised of base, commission and bonus pay. Commissions are uncapped. Second year and beyond compensation can increase substantially.