Director of Operations - Dallas/Fort Worth
$100k - $125kCity Wide Facility Solutions
Director Of Operations
City Wide, the nation's leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve the City Wide Facility Solutions - Dallas/Fort Worth, one of more than 100 markets covered across the United States and Canada.
What you will do...
- Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
- Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered
- Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers.
- Work in the field with FSMs each week and participate as backfill to the FSM as needed
- Develop and maintain positive client relationships and achieve client retention above 90%.
- Develop and maintain impactful, professional relationships vendors and Independent Contractors.
- Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work.
- Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
- Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
- Responsible for people development ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
Total first year typical compensation target is $100,000 - 125,000, comprised of base, commission and bonus pay. Commissions are uncapped. Second year and beyond compensation can increase substantially.
$100k - $125k
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