Global Services CTC Billing Operations Director

Job Summary The Global Services CTC Billing Operations Director is responsible for leading and optimizing the end-to-end billing function within a professional services environment. This role ensures accurate, timely, and compliant invoicing, supports revenue realization, and enhances client billing experience. Job Duties Leads the centralized billing team, with on shore/offshore resources Proactively identifies and mitigates billing execution risks Serves as the executive escalation point for complex, sensitive, or high‑risk billing matters Establishes firm-wide standards, controls, and performance expectations for billing operations in partnership with process leads Ensures accurate and timely billing across all engagement types Oversees UAR & billing cycle times Defines operating models, SLAs, productivity benchmarks, and quality standards Drives documentation, training, and knowledge transfer for on/offshore teams Influences behavior through data‑driven insights and consistent governance Supports firm initiatives related to end-to-end CTC initiatives Partners with Global Process Leads, financial systems and technology teams on system and process improvements Champions standardization, automation, and digitization across billing processes Ensures strong internal controls over billing and revenue-related processes Establishes clear accountability, performance metrics, and development pathways Fosters a culture of quality, ownership, and continuous improvement Serves as a visible leader within the firm's finance and operations organization Other duties as required Supervisory Responsibilities Monitors and provides performance feedback of all personnel reporting to this position throughout the performance year Ensures all direct reports are effectively trained on systems and processes related to the finance department Prepares and conducts annual performance reviews for all direct reports Assists direct reports with prioritization of workload, communications, etc. and delegates work assignments to direct reports as appropriate Education Bachelor’s degree required; focus in Finance, Accounting, Business, or Operations, preferred Experience Twelve (12) or more years of progressive experience in billing, revenue operations, or finance, required Experience in professional services, preferred Proven leadership of centralized billing models, preferred Demonstrated experience managing on/offshore or global delivery teams, preferred Experience partnering with senior leadership and firm partners, preferred Software Proficiency with Microsoft Office Suite, specifically Word and Excel, required Oracle Financials or similar software experience, preferred Language N/A Other Knowledge, Skills & Abilities Strong organizational abilities and problem-solving skills Excellent verbal and written communication skillsFinancial acumen Analytical ability Excellent time management skills Project management skills Compensation Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. National Range: $175,000 - $190,000. Maryland Range: $175,000 - $190,000. NYC/Long Island/Westchester Range: $175,000 - $190,000. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Equal Opportunity Employer, including disability/vets. BDO USA, P.A. is an EO employer M/F/Veteran/Disability. #J-18808-Ljbffr BDO USA