Store Manager

Join to apply for the Store Manager role at Victra - Verizon Authorized Retailer .

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team to give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. We offer paid training and provide the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. Are you a person who thrives in a competitive atmosphere while having fun with your team? If so, you fit right in.

Responsibilities

• Driving personal sales by following our EGET sales process
• Leading your team by resolving customer issues and assisting with customer transactions
• Taking directions from District Manager on day-to-day operations
• Setting and sharing daily/weekly/monthly goals with sales teams
• Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in a timely manner as per company standards
• Identifying selling skill gaps and building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality
• Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store
• Leading store merchandising and planogram compliance in accordance with company expectations
• Completing store opening and closing activities
• Collective responsibility on attaining store targets daily/weekly/monthly

What We Offer

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Compensation

Pay will include a base rate of $20.50 /hour with uncapped earning potential through commission.

What We Are Looking For

You thrive in a sales environment and enjoy sharing this energy with a team you can develop and motivate. You set a high bar for achieving goals and know how to motivate others to help you reach them. You are open to innovative ideas, relate well with a variety of people, and are attuned to the needs of others to ensure they can perform at their best. You know you have succeeded when you and your team deliver a best experience and drive world‑class results.

You Will Need To Have

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in Customer Service or leadership role
• Management experience in a commission-based sales environment
• Proven history of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Physical Requirements

• Ability to lift ten pounds
• Ability to stand for extended periods of time

Training Requirements

Employees must attend and complete a 2‑week New Hire University (NHU) training program within 30 days of their official start date. The class may include overnight travel at the company's expense. Various online and computer‑based training courses will be required throughout your employment with Victra.

After You Apply

You will be required to take a pre‑hire assessment that takes 10–12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer and celebrate qualified candidates’ and employees’ differences, irrespective of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.