Customer Service Technician (Part-Time) - Danville CSC 03148

Customer Service Technician (Part-Time) - Danville CSC 03148

Join the Virginia DMV Team in Danville Customer Service Technician (Part-time) Position Available

Are you passionate about helping others and seeking a career that offers meaningful growth potential? The Virginia Department of Motor Vehicles (DMV) seeks dedicated, customer-focused professionals to join our Danville Customer Service Center team. We're hiring multiple Customer Service Technicians who are eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.

As a Customer Service Technician, you'll be the face of the DMV, helping customers navigate important transactions and services. Your responsibilities may include:

• Clearly explaining DMV policies, procedures, and regulations.
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Processing vehicle registrations, titles, tax and fee payments, and other DMV services

Comprehensive training will be provided to set you up for success in your role.

We want to speak with you if you possess vital customer service and problem-solving skills, are willing to learn, and are interested in a career with growth opportunities. This wage position is limited to working no more than 1,500 hours per agency during the 12-month period from May 1 to April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working an average of no more than 29 hours per week over 12 months. This wage position does not offer state benefits.

The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, as well as over 8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.

At DMV, we are guided by our core valuesTrustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren't just words on a wallthey shape how we work, connect, and serve daily.

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 25 pounds

In support of the Commonwealth's commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants must provide their AHP Letter (formerly COD), which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Virginia Department of Human Resource Management