Retail Clerk

Yard Retail Clerk

Classification: Full Time Hourly

Pay Range: $18 to $20

Location: San Luis Obispo, CA

Reports To: Yard Supervisor

About the Company: For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave.

Mission: We are the most dependable supplier of products, services, and solutions to the construction market since 1919.

Position Summary: This position is responsible for managing and coordinating the pickup of customer orders, ensuring accuracy and efficiency. Key duties include preparing and organizing will-call orders, verifying order details against invoices, assisting customers with locating and loading materials, and maintaining accurate records of transactions. The role also involves communicating with sales staff and customers to resolve discrepancies or address special requests.

Responsibilities:

• Primarily to perform customer service tasks filling orders of "walk-in" customers.
• Engage and build professional relationships, providing excellent customer service.
• Proactively assist customers with loading and unloading of materials purchased.
• Maintain yard, product and work areas in a neat, clean and safe manner.
• Maintain fundamental product knowledge & location throughout the yard.
• Ensure products and materials are well stocked of inventory at all times.
• Keeps management aware of any delays or discrepancies.
• Reviews materials loaded against invoice or requisition; completes and routes paperwork appropriately.