Assistant General Manager

Who We Are Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation‑exceeding, smile‑inducing, memory‑making experience for our community of guests. Internally, we focus on building a strong, tight‑knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination. Position Summary The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the Hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day to day operation of Front Desk, Bell, Housekeeping, Maintenance, F+B and Administrative Teams in conjunction with the GM and making sure that all departments run smoothly and efficiently. Main Duties And Responsibilities Approach all encounters with guests and employees in a friendly, service‑oriented manner Act as an ambassador to the Hotel and ensure that guests are receiving an unparalleled guest experience Remain readily accessible to guests and employees at all times Answer phones, make reservations, check in and check out guests as needed Read EOS reports upon arrival for the day, noting and addressing significant events that may require action Be aware of the status of the availability of rooms to ensure revenue is maximized Maintain effective communication between all Hotel Departments Maintain effective communication and coordination with Corporate Departments Monitor all no‑show charges, research credit card discrepancies and refunds, research adjustments, respond to chargebacks Inspect public areas for cleanliness, overall conditions as well as potential safety hazards Investigate, report and coordinate all guest and employee accidents Monitor and enforce existing SOPs Assist in the selection and training of new employees Inspect guestrooms and provide feedback to Housekeeping and Maintenance Departments Monitor and update Property Management System as required Assist in evaluating the performance of all employees Day to day management responsibilities including scheduling, motivating, assigning, training, purchasing, and policy and procedural assessments Assist in Administrative duties related to Payroll, Accounts Payable and Human Resources Monitor Reputation Management and respond to all reviews Provide assistance to Restaurant, Coffee Shop or Banquets as needed Supervisory Responsibilities Guest Service Director/Manager Housekeeping Director/Manager Job Requirements Education: College Degree preferred Experience: A minimum of 3 years in Hotel or Hospitality/Entertainment Industry Management Skills Must be able to convey information and ideas clearly Must be able to evaluate and select among alternative courses of action quickly and accurately Must work well in stressful, high pressure situations with minimal supervision Be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests Must have the ability to understand and analyze complex information and data from various sources Great problem solving with attention to detail Ability to understand and affect financial information Must be able to work flexible shifts with an average of 50+ hours per week Maintain regular attendance in compliance with Hotel standards and as required by scheduling, which may vary from week to week according to the needs of the Hotel Maintain high standards of personal appearance and grooming Comply at all times with Tides and Avocet Hospitality Groups standards and regulations to ensure safe and efficient Hotel operations Must be a team player Excellent organization and time management skills Have a passion for creating an exceptional experience for all guests Working Conditions This is NOT a desk position. The Assistant General Manager will be a dynamic figure in the Hotel that will affect and “touch” each Department during the shift. Equipment To Be Used Computer – Fluency in Microsoft Office and Google Suite PMS – Opera Cloud POS – Micros Accounting Software – M3 Accounts Payable Software – Concur Payroll Software – ADP Reputation Management – Revinate Onity – Room locks Light usage of Knives and light Maintenance equipment is possible Physical & Mental Requirements Long hours are to be expected, including evenings, weekends, holidays and occasionally overnight. Must be able to perform simple grasping, fine manipulation and repetitive hand and arm movement frequently Must be able to work indoors and outdoors Must be able to stand on feet throughout the shift Must be able to push, carry, lift or otherwise move objects up to 50 pounds Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis Must be able to climb stairs Must be able to read, write and speak English Must be able to work well under pressure Work Environment Achieving results by having fun Positive Values Relaxed, yet productive atmosphere Commitment to Excellence Open and Honest Communication Cooperation, Support and empowerment Positive reinforcement High accountability Benefits A culture that values passion, individuality, and fun! Opportunities for internal growth and development Paid Time Off (PTO) Paid holidays Earned Wage Access through PayActiv – access to your earned wages before payday Affordable medical, dental, & vision insurance plans Company provided life insurance Short & Long Term Disability and Accident and Critical Illness Insurance Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5% Tuition assistance discount programs Referral program Employee Assistance Program Discounts at all Avocet-owned hotels & restaurants EOE / DFWP #J-18808-Ljbffr