Billing Customer Service Representative

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WHY TAYLOR ENERGY? We have a wonderful culture comprised of a team that supports each other by teaching and challenging one another to be the best.

We are looking to hire a billing/customer service representative who lives within 15 miles of Taylor Energy Broad Brook.

Taylor Energy seeks a billing/customer service representative to join our growing team. Advance your career with our customer-orientated company and we will continually encourage and support your growth. We are an established full-service fuel company that provides steady hours year-round. Taylor Energy is a proud supporter of our Team Members and the communities that we serve. Come and join our outstanding team!Responsibilities:

· Import and post services that the technician performed.

· Update equipment information on the customer's account

· Assist the Service Department with follow-ups.

· Check for open work orders on a weekly basis.

· Assist with registering new equipment for new installations as needed & updating accounts.

· Receive and answer emergency and non-emergency calls.

• Proactively address problems and suggest solutions.
• Assess the situation and prioritize calls.
• Ability to work in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Have good communication skills.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Process customer payments, maintain customer account records, and prepare documentation on installation and service orders.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Billing/Customer Service Representative Requirements:

• Upbeat positive attitude along with phone skills.
• High School diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Outstanding organizational and time-management skills
• Critical thinking and problem-solving skills
• Ability to pass a Drug Screening

What we offer: Paid Vacation PTO and Paid holidays * Benefits (Medical, Dental, and vision)

• Matching 401K
• Employee Retention Program
• Training
• Short Term Disability
• Company Paid Life Insurance
• Veterans are encouraged to apply.

Job Type: Full-time

Salary: $15.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
• Paid day off for Birthday

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Broad Brook, CT 06016: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person