Case Manager

Job Description

Job Description

Description:

Workers' Compensation Claims Specialist (Case Manager)

Join GGRM Law Firm, Nevada's premier injury law firm in Las Vegas, NV, as a Workers' Compensation Claims Specialist and make a significant impact on the lives of those who have been injured. If you enjoy interacting with clients and are committed to providing excellent and compassionate representation, we invite you to join our team.

For over 50 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

Position Summary

A Workers’ Compensation Claims Specialist is the primary point of contact for all issues involving claim management, providing a range of legal support to the Workers’ Compensation Attorney.

Salary Range

• $48,000 - $72,000 base, depending on experience

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Processing assigned claims in accordance with Firm policies and procedures
• Ensuring case management software (CMS) feed is cleared daily
• Completing all assigned tasks by relevant deadlines
• Documenting all relevant activity in CMS properly
• Ensuring emails are cleared daily
• Completing monthly Meaningful Client Communication (MCC) and serving as the primary point of contact for the client on claim management and litigation issues
• Communicating with insurance adjusters, third party administrators, medical providers, and other relevant parties as directed by the assigned attorney
• Meeting with the assigned attorney on a regular basis to ensure each claim is reviewed at least once per month
• Meeting with the assigned Attorney on a regular basis to assist with issues in litigation
• Working with the client and the assigned attorney to identify and address any issues that arise
• Training Claims Specialists as assigned
• Performing other duties as assigned

Requirements:

Required Qualifications

• High school diploma or equivalent
• Minimum of six months of workers’ compensation claims experience or other related claims experience
• Thorough knowledge of legal principles, legal research techniques, legal terminology, and government regulations
• Excellent oral and written communication skills
• Excellent interpersonal, analytical, and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, computer
• Ability to work with databases and online technological platforms
• Ability to be detail-oriented, diligent, and flexible
• Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
• Proficient command of the English language in both oral and written format
• Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

ONBOARDING TRAVEL REQUIREMENTS

• This position requires participation in a two-week, on-site onboarding and new hire training program held in Las Vegas, NV at 2770 S. Maryland Pkwy, Ste 100, Las Vegas, NV 89109. All travel expenses, including lodging and per diem, are covered by GGRM. 

Preferred Qualifications

• Associates Degree or Certificate program in Legal Studies
• Bilingual in English and Spanish
• Authorized Nevada Notary

GGRM Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.