IT Delivery Team Lead

Job Description

Job Description

Description:

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®, ” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of "nice." At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Delivery Team Lead to join our team!

The individual in this role will develop team capabilities in delivering customer and business value through effective collaboration, planning, prioritization, and continuous improvement. By partnering with product, technology, and business leaders, this individual will enable teams to apply Agile principles and delivery practices pragmatically to achieve organizational objectives while driving consistent, high-quality delivery across multiple product teams.

What are the responsibilities and opportunities of this role?

• Provides day-to-day leadership, coaching, performance management, mentoring, and career development for a team of Agile Delivery Leads while supporting and leading the successful delivery of strategic technology initiatives.
• Establishes consistent delivery leadership practices, Agile methodologies, and operational standards across multiple product teams.
• Partners with product management, engineering, architecture, and technology leadership to align delivery execution with strategic priorities, product roadmaps, and organizational objectives.
• Provides oversight of delivery health across assigned product portfolios by proactively identifying risks, dependencies, resource constraints, and opportunities for improvement.
• Fosters a culture of accountability, collaboration, continuous learning, and servant leadership throughout the product delivery organization.
• Ensures Agile delivery leads effectively facilitate planning, execution, dependency management, stakeholder communication, and continuous improvement within their assigned teams.
• Supports capacity planning, resource allocation, and prioritization across multiple delivery teams in partnership with technology leadership.
• Monitors delivery metrics, team performance indicators, and organizational health measures to identify trends and drive continuous improvement initiatives.
• Develops scalable delivery processes that promote predictability, transparency, quality, and efficient execution.
• Collaborates with functional leaders to resolve cross-team issues, organizational impediments, and competing priorities impacting delivery outcomes.
• Builds strong partnerships with internal stakeholders while ensuring effective communication across all levels of the organization.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing customer expectations, using the appropriate communication channel for the situation, and taking ownership to ensure customer issues are resolved.
• Performs special projects and other duties as assigned.

Requirements:

What are the must-have qualifications for a candidate?

• Seven-plus years of experience leading technology delivery, Agile delivery, program management, product delivery, or related technology leadership functions.
• Previous experience leading, coaching, or mentoring technical or delivery professionals.
• Demonstrated success leading cross-functional initiatives across multiple teams.
• Experience working within Agile frameworks in technology organizations.
• Proven ability to build collaborative relationships with business and technology stakeholders at all organizational levels.
• Strong people leadership, coaching, mentoring, and employee development skills.
• Demonstrated ability to build high-performing, engaged teams.
• Excellent organizational, communication, facilitation, and interpersonal skills.
• Strong strategic thinking and decision-making abilities.
• Ability to influence without direct authority across cross-functional organizations.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills with a continuous improvement mindset.
• Understanding of Agile delivery frameworks, product operating models, and technology delivery practices.
• Experience with Agile planning and work management tools.
• Proficient use of Microsoft Office applications and other standard business software.
• Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered.

What will our ideal candidate have?

• Experience leading Agile delivery leads, scrum masters, delivery managers, or similar delivery leadership roles.
• Experience supporting product-centric operating models and digital transformation initiatives.
• Knowledge of Lean, Agile, and continuous improvement principles.
• Experience within the property-and-casualty insurance industry or another highly regulated environment.

Compensation overview

The targeted hiring range for this role is $120,000-$160,000, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®, ” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age.