Team Lead, Maintenance

Team Lead, Maintenance Charlotte, North Carolina, United States Overview As the leading end-to-end investment platform for single‑family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting‑edge technology that transforms the way they do it. About the Role The Team Lead, Maintenance role is essential to ensuring smooth, high‑quality field operations, with a significant focus on managing the workforce lifecycle and administrative function. This role is a blend of field oversight, administrative management, and team development. Responsibilities Lead a team of in‑house technicians and portfolio associates. Primarily administrative with periodic site visits for quality assurance and coaching. Lead and coordinate comprehensive maintenance efforts for multi‑family and single‑family properties, ensuring operational efficiency across routine, preventive, and emergency work orders. Serve as the lead contact for emergency responses, prioritizing and addressing urgent situations with technical expertise and decisiveness. Interview and select qualified candidates, ensuring hires align with operational standards and company values. Coordinate onboarding, providing training and resources for a smooth transition into field operations. Analyze daily and weekly reports to identify risks, take proactive actions, and give guidance to the team. Lead termination processes in accordance with company policies. Review and approve payroll for field team members, ensuring accurate time‑tracking. Maintain high service standards and productivity benchmarks, ensuring compliance with SOPs and providing performance feedback and coaching. Serve as a liaison between the field team and other departments, working closely with leadership and cross‑functional partners to address issues and improve day‑to‑day operational efficiency. Hold ongoing one‑on‑one meetings to mentor and support field staff, promoting professional growth. Travel as needed to various property locations and markets to provide hands‑on support, conduct inspections, and ensure consistency in maintenance standards. Perform routine quality assurance by visiting job sites, riding along, and reviewing administrative tasks such as work‑order completion, inventory upkeep, and expense reviews. Qualifications 3+ years of management experience. 5+ years of experience in property maintenance for multi‑family or single‑family properties, with a strong background in routine, preventive, and emergency maintenance. Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs. Demonstrated ability to troubleshoot complex maintenance issues and guide teams. HVAC Type I and Type II or Universal certification strongly desired. Strong mentoring, coaching, and team‑building abilities; proven success in training and developing team members. Strong verbal and written communication skills, with experience collaborating with cross‑functional partners and direct reports. Competency in technology systems for tracking, scheduling, and communication, leveraging data to improve performance and operational efficiency. Valid driver’s license and reliable transportation. Physical Demands The role requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. The position requires talking and listening regularly and may involve exposure to fumes, airborne particles, moving mechanical parts, vibration, and loud noise. Other Duties This job description is not exhaustive and may change with or without notice. Duties, responsibilities, and activities may be added or altered at any time. Travel Required 30‑40% as needed to surrounding and satellite markets. Compensation $75,000 – $85,000 annually. Compensation may be adjusted based on experience, skills, and interview performance. Benefits Generous PTO policy 12 paid holidays 401(k) program Robust health, dental, vision insurance, and more Work & Wellness stipend of $100/month for tools and equipment Background Check Any offer of employment is conditioned upon the successful completion of a background investigation. Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. All employment decisions will be made without unlawful discrimination. #J-18808-Ljbffr Roofstock