Relationship Manager

The YMCA of Pierce and Kitsap Counties is hiring a Relationship Manager at our Tacoma Association Office location.

Job Description

As the Relationship Manager, you will play a key role on the Business Development Team, helping advance the YMCA’s mission by building meaningful connections throughout the community. This position is responsible for cultivating and strengthening relationships with corporate partners, community organizations, members, and other key stakeholders. Through strategic business development, partnership growth and stewardship, membership engagement, and customer relationship management, the Relationship Manager expands the YMCA’s reach, enhances community impact, and creates opportunities for long-term collaboration and support.


Compensation: $23.70 to $28.20 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)


Position type: Full-Time, 40 Hours Per Week, Hybrid Position


Benefits: Medical, Dental, and Vision benefit plan options YMCA paid Life and Long-term Disability Insurance

• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
• 8 paid Holidays/Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
• Professional training, education and certification opportunities
• 20% discount on YMCA programs, Child Care services, and merchandise
• Public Service Loan Forgiveness eligibility for Full-Time employees

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or a related field; or equivalent combination of education and experience (preferred).
• Three (3) years of experience in business development, sales, fundraising, account management, community relations, membership sales, donor relations, or partnership development (preferred).
• Demonstrated success building and maintaining relationships with diverse stakeholders.
• Experience meeting revenue, fundraising, sponsorship, membership, or business development goals.
• Strong verbal, written, and presentation communication skills.
• Ability to represent the YMCA professionally in community and business settings.
• Proficient in the use of Salesforce, Microsoft Office, Teams, Zoom, etc (preferred).
• Ability to manage multiple priorities and deadlines.
• Ability to work flexible hours, including occasional evenings and weekends for community events and meetings.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Essential Functions

• Manage and steward corporate partner accounts through regular communication, relationship-building, and engagement efforts to ensure satisfaction, retention, and participation in YMCA programs and services.
• Identify and cultivate opportunities to expand existing partnerships in alignment with YMCA and partner organization goals.
• Serve as the primary point of contact for corporate partners, promoting YMCA events, wellness initiatives, volunteer opportunities, networking events, and community engagement programs.
• Support onboarding of new corporate partners and employees, including account setup, enrollment, and access to YMCA benefits and services.
• Collaborate with the Association Virtual Experience Director to support virtual offerings, app enhancements, corporate dashboard functionality, and strategies that increase partner engagement and retention.
• Partner with the Marketing team to develop and distribute communications, promotional materials, digital campaigns, success stories, corporate challenges, and awareness initiatives.
• Ensure partners and employees remain informed about YMCA programs, events, benefits, and community impact opportunities through effective outreach and communication.
• Assist in developing new partnerships and expanding existing partnership opportunities.
• Meet established Key Performance Indicators (KPIs) and performance goals.
• Maintain proficiency in Salesforce, including membership enrollment, account maintenance, program registration, cancellations, reporting, refunds, account merges, duplicate resolution, and account balance management.
• Respond promptly and professionally to corporate account inquiries and updates.
• Maintain expertise in YMCA virtual offerings and the Virtual Corporate Dashboard.
• Drive virtual program access and engagement while providing relevant utilization and performance reports to corporate partners.

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