Account Services Specialist I

Account Services Specialist I

Supports key deposit operations functions including Overdraft Privilege (ODP) administration and monthly charge-off audits. Provides specialized support for IRAs and HSAs through document review, non-post resolution, and customer assistance. Responsible for verifying and onboarding Insured Sweep Accounts and completing monthly Bulk TIN reviews. Duties are performed on a rotating basis with a focus on accuracy, compliance, and customer service.

Deliver excellent customer service to internal and external customers via phone, email, and in person. Research and correct COD account numbers for non-posted items. Process and maintain Insured Sweep Accounts. Print, review, and distribute customer interest checks with a high level of accuracy. Review new personal accounts for Overdraft Privilege eligibility and monitor ongoing account activity. Track Fresh Start eligibility and identify accounts for charge-off due to misuse. Perform monthly ODP charge-off audit and Bulk TIN review. Review IRA and HSA documentation, resolve exceptions, and respond to inquiries. Maintain current knowledge of IRA and HSA regulatory requirements. Maintain reliable attendance and support team functions as needed. Perform additional duties as assigned. Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.

Knowledge of Fiserv Premier preferred. Knowledge of customer service practices and principles. Skill in operating various office machines, computers, and printers. Ability to communicate effectively with managers, customers, and coworkers. Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities. Ability to exhibit precision and effectiveness in a high-speed setting. Ability to work under pressure meeting critical deadlines and have multitask abilities.

High school graduate or equivalent. Accounting, bank and IRA/HSA experience is preferred. Must have prior balancing/reconcilement experience and be familiar with internal general ledger systems.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions. NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.

Monday through Friday 8-5

About Pinnacle Bank/Bank of Colorado

We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming. As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering. At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services. We also offer personal banking services, including accounts, mortgages, personal loans and technology products. We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress. We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:

• 8 paid holidays*
• 17 PTO days each year for the first five years of employment.*
• After five years, 22 PTO days each year.*
• After ten years, 27 PTO days each year.*
• Employees must also complete the 90-day introductory period prior to accruing PTO.*
• New employees will receive 16 hours of paid sick time upon their hire date.*
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full-time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $50,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance

* Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io or by phone at View phone number on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT] .