Customer Service Representative

Job Description

Job Description

Queens based coffee roasting and distributing company seeks an experienced individual for a full-time customer service position in our call center. Customer Service Representatives serve as the primary point of contact for customers, providing timely and professional assistance with a variety of matters. You will have a major impact on our customers and the relationship we maintain with them.

The CSR will report directly to the Call Center Manager. Responsibilities include (but not limited to) answering incoming client calls, taking orders, arranging service calls and problem-solving client issues – all in a call center environment that strives for excellence.

If this sounds like something for you – then we’d like to meet you at Eldorado Coffee Roasters!

Experience/Qualifications:

· Minimum of 2 Years Call Center Customer Service experience (in a refreshment and/or office supply background is a plus).

· Excellent oral and written communication skills, along with ability to follow instructions.

· Professional telephone manner.

· Ability to resolve low-priority issues without supervision.

· Willingness to continually increase your knowledge and understanding of Eldorado Coffee Roasters products, their functionality and use.

· Working knowledge of MS Office applications, including Excel and Outlook.

· High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment.

Eldorado Coffee Roasters is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust. Socially responsible, environmentally friendly and a leader in customized solutions to meet your coffee and refreshment needs.

Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• CSR: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: On-site

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