Product Manager - Platform

Role Description

Own the platform that powers Kin's policy admin, billing, and payments. You'll set multi-year strategy, lead complex discovery, and shape API standards. 7+ years in software PM required.

Your Responsibilities

• Define and drive the long-term platform strategy for policy administration, billing, and payment systems, translating business goals into a clear, sequenced roadmap.
• Serve as the platform's primary product voice with engineering, architecture, and senior leadership; align stakeholders on priorities and trade-offs with clarity and confidence.
• Lead discovery on complex, ambiguous platform problems — defining the right problem before the solution, grounding every decision in data, user research, and business impact.
• Own the platform's API strategy, ensuring internal and external consumers have reliable, well-documented, and versioned interfaces that let the business move fast without breaking things.
• Drive solutions from early prototype to full production rollout in close partnership with data, design, and engineering.
• Write crisp, comprehensive product specs and user stories that give engineering teams the context and clarity they need to build with confidence.
• Define, own, and evangelize platform success metrics; use data to drive continuous improvement and communicate impact across the business.
• Mentor and elevate other product managers on the team, modeling rigor, intellectual curiosity, and collaborative leadership.
• Manage key vendor relationships — particularly across payment processors and third-party policy administration systems — ensuring contracts and integrations serve long-term platform goals.

Success in This Role

In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.

• A clear, sequenced multi-year platform roadmap is in place, stakeholders are aligned on priorities, and engineering is building against it with confidence.
• Platform API standards are defined, documented, and being adopted consistently by internal and external consumers.
• Key modernization or migration work is underway with dependent teams unblocked and on track.
• Platform success metrics are established, visible across the business, and actively informing roadmap decisions.

Qualifications

• 8+ years of professional experience, with at least 6 years in software product management.
• Proven ownership of platform or infrastructure products at a Fintech, Insurtech, or similarly regulated financial services company.
• Experience leading platform modernization or re-platforming initiatives, including sequencing migrations without disrupting dependent teams.
• Technical fluency sufficient to hold your own in architecture conversations and understand the downstream implications of platform decisions for reliability, scalability, and security.
• Vendor management experience with payment processors, policy administration vendors, or third-party data providers.
• Written and verbal communication skills calibrated for both technical and executive audiences — you write clearly, present confidently, and tailor your message to the room.

Bonus If You Have

• Deep familiarity with insurance policy administration systems, billing platforms, or payment infrastructure (e.g., Guidewire, Duck Creek, Stripe, Braintree, or equivalents).
• Experience with homeowners, property & casualty, or specialty insurance products.
• Exposure to regulatory and compliance frameworks in financial services.

How We Hire

We believe a great hiring experience should be clear, respectful, and human. We’ll accept applications for this position until July 31, 2026. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.

• Prompt updates and feedback following interviews.
• Interviews with recruiters, hiring managers, and members of teams.
• Skills assessment relevant to the position, if applicable.
• Genuine, thoughtful human interaction at every step.

How We Support You

We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date.

Core Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.
• 401(k) with company match up to 4% of eligible earnings.
• Multiple medical plan options, plus dental and vision coverage.
• Company-funded HSA contributions (based on medical plan selection).
• Company-paid life insurance and short-term disability.

Health & Wellbeing

• A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance.
• Access to mental health support and confidential counseling resources.
• Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays.
• Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents.

Growth & Development

• Career mobility and internal growth opportunities across the organization.
• Professional development budgets for certifications, conferences, and learning available, subject to management approval.

How We Work

We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.

• Run through walls, together.
• Raise the bar. Drop the ego.
• Act like an owner.
• Operate lean. Deliver more.
• Keep asking ‘What if?’

Where We Work

We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration.

• For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.
• For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI.
• For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.