Store Supervisor (Part-Time)

Store Supervisor (Part-Time)Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.Location: Cambridge, MA | Reports to: Studio Manager | Part TimeHourly Rate: $18.50The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.As a Studio Supervisor, you'll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You'll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.Key Responsibilities:Operational Execution & Sales SupportOpens and closes the Studio independently and ensures all opening/closing procedures are completed accuratelySupports daily execution of visual merchandising, supply restocks, and Studio upkeepReviews daily business and helps implement strategies to drive resultsActs as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goalsUpholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanlinessCustomer ExperienceDelivers exceptional service and educates customers on the Studs experienceSupports service recovery and escalates customer concerns as neededEnsures a warm, welcoming, and consistent customer journey aligned with our service expectationsTeam Support & CultureSets a strong example for professionalism, inclusion, and accountabilityProvides real-time feedback and support to teammates when appropriate, escalating as neededHelps reinforce company values and contributes to a collaborative, feedback-rich environmentRequirements:Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilitiesMust be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidaysMust have availability to work on Saturday and Sunday, excluding approved unscheduled time awayReliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodationsProven track record of professionalism, reliability, and sound judgment in a customer-facing environmentComfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbsAble to handle chemicals safely and follow all relevant health, safety, and compliance protocolsConfident operating solo and taking ownership of floor leadership responsibilities when assignedBrings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team cultureBenefits & PerksPaid Safe & Sick Leave AccrualFSA Health and Commuter Tax-Advantaged Accounts401(k) Retirement Savings PlanExclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.