Emergency Communications Specialist

Job Summary

Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful? Are you looking for an opportunity, where you can truly make a difference in the lives of others? If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center. We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service. What it takes to make the team

• You must display a positive, upbeat, team focused attitude
• You must be able to work calmly under pressure, while making time-sensitive decisions
• To achieve daily success, you must be able to work well as part of a team
• Being solution oriented and open to innovation
• We work in a fast-paced environment, being able to adapt to change quickly, is a necessity
• Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance
• You must be dependable, as the success of our team depends on it

Essential Job Functions

Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses.

Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments

Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations

Provide instruction and general guidance to the community during non-emergency situations

Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines

Coordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistance

Make quick decisions in emergency situations in the interest our community and other first responders

Perform general clerical and support duties, relative to Public Safety

Our Schedule

• We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a must
• After graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center

The benefits of working for the City of Grand Prairie Emergency Communications Center

• A competitive pay, starting at $25.50 /hour
• Competitive Lateral Pay Opportunities
• 3 to 4 days off per week
• Endless opportunities for skill advancement and training
• 2 to 1 match into Texas Municipal Retirement System
• Great Medical, Dental and Vision Insurance
• Paid Time off
• Stable work environment
• Tuition Reimbursement
• Certification Pay

Minimum Qualifications

• Must be at least 18 years of age
• Ability to read, write and speak English fluently
• Valid Texas Driver's License
• This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen
• Minimum of 1 year customer service experience
• Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency
• Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation.
• No Marijuana/THC usage in the last rolling calendar year
• No Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trail diversion
• No Family Violence conviction, deferred adjudication or pre-trail diversion
• No Class B Misdemeanor conviction, deferred adjudication or pre-trail diversion in the last 10 years
• No DUI/DWI conviction, deferred adjudication or pre-trail diversions in the last 10 years
• No open arrest/case for any criminal offense