Robotic Field Engineer I

Job Title:   Robotic Field Engineer I
Department: Robotics Field Engineering

Job Summary:

The Robotics Field Engineer I will deploy, maintain, and support Bear Robotics' robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues. This role provides both remote and on-site customer support, performs routine and Level 1 robot repairs, and contributes to product feedback and continuous improvement. The engineer will be on-call one weekend per month and travel up to 80% of time to customer sites and Bear Robotics' US offices.

Key Duties/Responsibilities:

Deployment

• Install, configure, and commission robots to site specific requirements, including on-site testing to validate performance before handoff.
• Partner with customer contacts to integrate robots into existing operational workflows, and train end users on daily operation, upkeep, and basic troubleshooting.

Support & Maintenance

• Respond to customer inquiries, hotline calls, and technical support requests; diagnose issues and escalate to higher-level support as needed.
• Perform root cause analysis on product failures and execute corrective actions.
• Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
• Monitor performance of deployed robots and proactively recommend operational improvements.

Documentation & Product Input

• Maintain accurate records of customer support activity, site documentation, and asset tracking in the CRM.
• Represent the voice of the customer to internal teams, and occasionally test prototype features and recommend modifications.

General

• Follow safety protocols and identify potential hazards during deployments and service visits.
• Perform other related duties as assigned.

Work Schedule

• This role requires flexible hours to support customer operations across multiple sites, including evenings and weekends. On-call rotation is one weekend per month. 
• Travel: up to 80%

Required Skills/Abilities/Qualifications: 

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills, attention to detail, and time management.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in high-paced and sometimes stressful environments.
• Valid driver's license and ability to meet company insurability standards.
• Proficiency with Google Suite and Slack.

Preferred Skills/Abilities/Qualifications: 

• Ability to read and occasionally edit code.
• Experience with Linux Terminal.
• Restaurant/hospitality experience preferred.
• Previous customer-facing technical support experience.
• Experience with data visualization tools such as Looker, Tableau, or PowerBI.

Education/Experience:

• Associate's degree, technical certification, military technical training, or equivalent hands-on technical field service experience. 
• Bachelor's in Computer Science, Software Engineering, Electrical Engineering, Robotics Engineering, or a related engineering discipline is a plus. 

Physical Requirements: 

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Prolonged periods of sitting, standing, and walking, including time at a desk and in industrial or customer environments.
• Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robots.
• Ability to lift and maneuver objects up to 80 lbs solo and up to 183 lbs team. 
• Ability to operate hand tools, power tools, and testing equipment.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to communicate clearly, hear, and respond effectively in noisy environments.

About Bear Robotics:

• Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you'll have countless opportunities for growth as we expand our product line and global reach. We're not a big tech company yet, but we're striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you're ready for an adventure in robotics, we would love to hear from you.

Benefits Summary

• We hire the best, not only will you be surrounded by exceptionally smart and motivated people, but we believe excellent compensation and benefits are an essential part of our company's success.
  • HDHP & PPO Medical plan options
  • Dental/Vision
  • 401K & Roth Match options
  • Stock Options
  • 4 Months Parental Leave
  • STD/LTD LIfe insurance
  • Employee Assistance Programs
  • Fitness Reimbursement
  • Provided Daily Lunch
  • Free Snacks / Beverages
  • Work Schedule flexibility
  • Cell phone / internet reimbursement
  • Employee bonus programs

The pay range for this position is $79K - $97K + discretionary annual performance bonus . Pay is dependent on the applicant's relevant experience.

Bear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.