In-House Trainer

Job Description

Job Description

In House Trainer - Electrical, Plumbing, Heating and Air

Location: Eugene

Pay: $90,000-$110,000 annually + performance incentives

Schedule: Monday - Friday, 7 am - 4 pm

Join Our Team

At Reynolds Electric, Plumbing, Heating and Air, we've always believed our people are our greatest asset - and that the right development makes all the difference.

This role is at the heart of that. You'll be in the field coaching technicians and working with our Call Center and office staff - sharpening skills in service, communication, and sales across the board and helping raise the bar on every team you touch. It's hands-on, it's high-impact, and no two days look the same.

If you're confident in the field, a natural with people, and passionate about helping others grow - you'll fit right in here.

What's In It For You

• $90,000-$110,000 annually, based on experience
• 100% employer-paid medical, dental, and vision

• Optional dependent coverage (up to 60% employer contribution)
• 80 hours of front-loaded PTO plus 7 to 9 paid holidays annually
• 401(k) with company match

• Long-term growth with an established, respected company

What You'll be Responsible For

• Ride along with technicians and provide real-time coaching that sticks
• Coach Call Center staff on communication skills, customer experience, and booking effectiveness
• Develop and deliver onboarding programs that set new hires up for success from day one
• Track individual and team progress over time, identifying patterns and proactively addressing performance gaps
• Support our culture of continuous learning across both field and office teams
• Plan and deliver engaging training on technical skills, customer service, sales, and compliance
• Partner with managers to spot development needs and turn them into action
• Build, refresh, and deliver training materials that are actually useful (not just PowerPoint slides people forget)
• Track whether training is working - through assessments, certifications, and real performance outcomes - and adjust when it's not
• Handle the logistics: scheduling, materials, coordination, and keeping things running smoothly
• Bring in outside experts and training partners when the right expertise isn't in-house
• Create a training environment that feels professional, safe, and worth showing up for

What We're Looking For

• A natural communicator - clear, confident, and able to connect with people at all levels
• Ability to adapt your coaching style to different roles, personalities, and learning styles
• Comfortable using data and performance metrics to drive training decisions
• A team player who builds trust quickly and earns buy-in across departments
• Organized and proactive - you follow through, and you hold others to the same standard
• Comfortable in both field and office environments
• Proficient in Microsoft Office; experience with LMS platforms or multimedia tools is a plus
• Able to support or administer training assessments and certifications
• Experience in coaching or training customer-facing teams, desired
• Real world experience training, coaching, or developing others (field or classroom, we'll take it)

About Reynolds

What does 65 years in business look like? It looks like a team that never stops growing. We're a high-performing service company with deep roots in this community, and we've built our reputation on one thing: investing in our people.

Training and development aren't an afterthought here - they're a competitive advantage. If you're ready to shape how our technicians and office staff perform, grow, and show up for customers every day, we want to talk.