M365 SME /Engineer

Job Summary The Upbound Group isseekinga proactive and innovative Digital Workplace Engineer to join our End User Services team. This role is for a Microsoft 365 solutions Subject Matter Expert (SME) who translates business problems into secure, measurable improvements in how coworkers communicate, automate work, and find information. Rather than focusing only on platform administration, you will partner with business stakeholders to discover high-value use cases and deliver practical solutions using Microsoft 365 Copilot (and AI capabilities), Teams, SharePoint/OneDrive, and the Power Platform—while strengtheningUpbound’ssecurity posture.Interacting with coworkers across departments is key for gathering requirements, implementing solutions, and collecting feedback. Coworkers in this role must embody all 6 of the Upbound Values: Customer Centricity, Winning Together, Empowerment, Respect, Simplicity, and Impact. Key Responsibilities Serve as a Microsoft 365 solutions SME—partnering with business teams toidentifypain points, define outcomes, and deliver M365-based solutions that improve productivity, collaboration, and information quality (Copilot, Teams, SharePoint, OneDrive, Power Platform). Lead Copilot and Copilot Agents enablement: assess readiness,identifyand prioritize use cases, publish guidance, and drive safe adoption that produces measurable business value. Design and implement automation and workflow improvements using Power Platform (Power Automate/Apps) to reduce manual effort and improve process consistency. Own the consultative intake-to-delivery cycle: discovery workshops, requirements, solution design, pilot, rollout, success metrics, and continuous improvement. LeverageMicrosoft Intune as our primary (Intune-only) endpoint management platform: device enrollment, configuration profiles, application deployment, update rings, compliance policies, and device/app troubleshooting across Windows, iOS, Android, and macOS. Collaborate with security teams to implement and maintain M365 tenant security best practices, including AI policies, Conditional Access, DLP, sensitivity labels, and secure configuration baselines. Create solutiondocumentation, operational runbooks, and end-user/IT guidance; enable L1/L2 support teams with clear troubleshooting steps and knowledge transfer. Monitor adoption and usage trends; build and present reporting that highlights value delivered, opportunities for improvement, and risk/compliance posture. Stay current with Microsoft’s rapid release cycle; evaluate new capabilities, recommend changes, and lead controlled rollouts aligned to businessobjectives. Coordinate with offshore teams and vendors for day-to-day administration and escalations, ensuring consistent service quality and adherence to standards. Support licensing and cost optimization activities by aligning features, entitlements, and governance toreal businessneeds. Lead orparticipatein other projects and duties as assigned, including endpoint standards, conferencing improvements, and workplace technology initiatives. Job Requirements Required Skills Microsoft 365 solutions SME mindset:translatebusiness problems into outcomes, requirements, and practical solutions. Strong Microsoft 365 collaboration foundation (Teams, SharePoint Online, OneDrive) and ability to design secure, user-friendly solutions. Identity/security fundamentals for modern workplace scenarios (Microsoft Entra ID, Conditional Access, MFA, device compliance concepts). Hands-on Microsoft Intune experience in an Intune-only environment. Stakeholder communication and enablement:facilitatediscovery sessions, write clear guidance/runbooks, and drive adoption. Operational discipline: comfortable working within ITSM processes (incident/problem/change) and producing measurable results. Preferred Skills Microsoft 365 Copilot / Copilot Agents enablement (readiness, governance, communications, use-case delivery, value measurement). Power Platform solution experience (Power Automate, Power Apps) with governance and supportability in mind. Exchange Online administration and mail hygiene concepts (transport rules, anti-phishing protections, user support patterns). Information protection and compliance controls (DLP, sensitivity labels, retention) and partnering with security teams. Scripting/automation (PowerShell) to scale administration and improve reliability. ServiceNow and/or Jiraexperience forintake, workflow, and delivery tracking. Experience building adoption programs (champions networks, training content, office hours)and usingadoption analytics. Additional Requirements Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, or equivalent work experience. Ability to deliver assigned project deliverables within prescribed timelines and provide clear leadership-level reporting. Ability to work, collaborate, and mentor team members and offshore teams in troubleshooting and effective tool usage. Excellent written and verbal communication skills and strong interpersonal skills working collaboratively with all Upbound coworkers and vendors. Broad endpoint and end-user technology experience and troubleshooting skills, including PCs, iOS, Android, Windows 11 Enterprise, macOS, and printers. Experience with hardware and software lifecycle management principles, including asset management tools. Help drive adherence to Digital Technologies policies and standards, including information protection and data governance. Stay abreast of industry trends and Microsoft roadmap changes; proactively recommend improvements. Demonstrates a high degree of flexibility and a willingness to step outside of core responsibilities to ensure collective team success. Sponsorship Applicants mustbe authorized towork for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visaat this time. Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Dormont Manufacturing Co