Counter Associate

Job Description

Job Description

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are hiring a dependable, friendly counter sales associate to join our expanding team! This role is responsible for assisting customers and clients with the sales process by taking orders over the counter, answering questions, and managing payment for customer orders. We need someone to offer prompt, helpful, and professional assistance to our customers. You will develop your plumbing product knowledge (with our help!) and then be able to troubleshoot issues that arise. Our ideal candidate enjoys working in a fast-paced environment with a community feel and is willing to go above and beyond for our customers! This is a full-time, hourly position with overtime required. This is a great opportunity for someone seeking career growth!

If you’re interested in joining our team at Crosstown, submit your application today or check out our website at to learn more!

Why You Should Join Us:

• Competitive salary of $23-28/hour
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Growth opportunities
• Training available
• Company SWAG!
• Annual holiday party
• Free snacks available for employees!

What You’ll Do:

• Assist customers at the Counter to drive revenue through knowledge of basic sales techniques
• Proactively answer phone calls from potential new clients and follow through to close sales
• Promptly follow-up on all customer requests for information, quotes, alternative products, and delivery dates
• Resolve customer complaints and disputes in a timely, professional manner
• Maintain knowledge of new and existing products/inventory, technology, and general industry trends
• Be the point-person for key accounts
• Attend and participate in weekly sales meetings
• Proactively communicate promotions and any new products
• Uphold company values of teamwork, asking questions, being proactive, being respectful, and bringing your best self to work
• Use (or be willing to learn) plumbing product knowledge to provide technical support and troubleshoot issues
• Other duties, as assigned

Requirements

• 2-3 years of experience within the plumbing industry
• Previous knowledge of plumbing supply industry and/or product knowledge required
• Skilled in building long-term customer relationships
• Able to multi-task and maintain focus while prioritizing the needs of several customers simultaneously
• Excellent problem-solving skills (listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems)
• Proactive communication skills, both verbal and written
• Strong math skills required (including ability to add, subtract, multiply, divide; utilizing rulers to accurately measure length; understand conversion between feet and inches, as well as small increments of an inch; and calculate margins, discounts and percentages)
• Proficient computer skills and attention to detail
• Must be able to work independently with minimal direction
• Eager team contributor and ability to wear multiple hats
• Able to work weekends