Membership Advisor - Sales

Job Description

Job Description

Benefits:

• Free Gym Membership
• Bonus based on performance
• Competitive salary
• Training & development

Is Fitness a big part of your lifestyle? We are looking for someone with strong work ethics, friendly and motivational personality and passionate for fitness who can lead by example and represent excellence as a fitness professional. The Membership Advisor reports to the General Manager (GM).

The Membership Advisor must motivate everyone that walks through the door, enhance the member's experience and understand our client's needs to offer the best guidance to reach their goals.
Our brand has been rooted in Martial Arts but we have evolved the business into fitness and general group training classes. Method X Fitness is dedicated to inspiring the athlete in every individual and to support each team member on their goals.

As our Membership Advisor, you will own the firms sale process, you should engage and develop trusted relationships with potential and existing members. Your earning potential is limited only by your own personal drive and willingness to succeed.

This is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation by uncapped personal commissions plus club performance bonus.

Qualifications

• Qualifications 1-3 years of sales/management experience with a proven track record of success
• Must be fluent in English and Spanish
• Must be able to work with flexible schedules, weekends and holidays if necessary
• Competitive drive to succeed on an aggressive commission and performance-based culture.
• Self-starter, well presented, with excellent customer service and communication skills.
• Team player with strong organizational and leadership competencies.
• High School Diploma or higher

Responsibilities

• Achieve or exceed individual and team sales goals:
  • Conduct energetic outreach to generate new sales leads,
  • Generate referrals,
  • Generate leads thru prospecting, networking and member referrals,
  • Stay tuned to events in the community of Coral Gables which could offer marketing opportunities and further engage Method X Fitness with the local community,
  • Suggest special events inside and outside the club to the GM,
  • Convert inquiries/leads (phone/web/social media) into appointments,
  • Close prospects,
  • Organize activities each month that include strategic outreach and revenue generation,
  • Develop and implement effective outreach plans to generate new sales leads,
  • Promote and attend club social events,
  • Develop professional relationships with new and existing members,
  • Develop and implement effective special events inside and outside the club,
• Coach, train and hold accountable other sales members to the strategy and their targets,
• Accurately track your own and the sales team progress and, on daily basis, provide quantitative and qualitative sales information to the GM.
• Adhere to and implement Method X Fitnesss policies and procedures.
• Implement and adhere to all steps of the Method X Fitness sales process:
  • Greet and interview (needs assessment)
  • Provide value based presentation of Method X Fitness Brand and Method X Fitness Programs and Services
  • Tour of Method X Fitness facility
  • Close and Commitment
  • Schedule and follow up on all initial appointments with new members including Fitness Consults
  • Implement and adhere to lead tracking system
  • Accurately input all leads, prospects and new members in management software system (including all contact information and necessary billing information)
  • Provide daily sales information to Manager
  • Follow-up on all incomplete membership agreements to ensure signatures and billing information are complete.
• Achieve or exceed ancillary service goals:
  • Provide information and benefits regarding Personal Training and Nutrition Programs (other ancillary services may be applicable depending on location)
  • Effectively utilize Fitness Manager, Personal Trainers to assist in the needs assessment and sales process of Prospect/Member
• Follow-up and customer service with prospects/members:
  • Follow SOP regarding new member follow up
  • Follow up with prospects/members and ensure all appointments are scheduled
  • Assist in resolving member concerns
  • Make low usage calls
  • Handle membership cancellations to improve retention
• Must keep knowledgeable of and participate in all club services, programs and products:
  • Personal Training
  • Group Exercise Classes
  • All Method X Fitness Classes
  • Special Events
• Timely attend all scheduled meetings with GM, sales team or coaches and bring value added input.
• Keep current knowledge of key competitors including: location, pricing, promotions, programming and equipment.
• Perform other duties as required.

*Responsibilities may be changed based on current SOPs.

Benefits

• Base salary along with multiple incentive-based bonuses for reaching various performance targets
• Free Method X Fitness studio membership
• Full time job
• Opportunities for growth and professional development
• Ability to positively impact the lives of our members and communities
• Leading a team with a shared passion for fitness