Customer Service Representative

Customer Service Representative

Handle incoming phone calls related to; new orders, return material requests, product samples, order referrals, sales promotions, Retail products etc.

Assist a customer, sales representative or other department with inquiries regarding billing and general information requests

Respond to customer inquiries regarding shipment status, obtain shipment documents as required

Communicate pricing, inventory availability and answer questions about Zep products and the company

Investigate and resolve issues for product returns

Ensure that issues needing management assistance or attention are escalated appropriately

May provide assistance with training of other associates

Perform other responsibilities as needed

High school diploma or equivalent

2+ years of customer service experience

Retail experience is a plus

Data entry proficiency

Ability to manage a high phone call volume

Ability to manage a high customer email volume

Able to work from home in a designated work area

Friendly and calm under pressure

Strong computer skills

Ability to type 30 wpm+

Attention to detail

Team player

Excellent interpersonal, written, and oral communication skills

Salesforce.com or equivalent experience a plus

SAP or equivalent experience is a plus

At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.

Passion for Problem Solving: We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers' and consumers' lives better.

Empowerment: We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome

Expertise: We create innovative solutions and partnerships that are relevant to service our communities and customers.

Doing the Right Thing: We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.

Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply. It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.