Customer Service Officer

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC (The Australian Reinforcing Company) business. Reporting to the Operations Manager and based at our Glendenning branch , you’ll work closely with our sales and operations teams to deliver an exceptional experience for every customer — from the first phone call to the final delivery. What you will be doing: Providing outstanding customer service via phone, email, and at the front counter Handling customer enquiries, troubleshooting issues, and offering product advice Processing sales orders, quotes, invoices, and general administration tasks Coordinating with operations and freight companies to ensure timely deliveries or pick‑ups Assisting with over-the-counter sales — our early morning pick‑ups keep things lively! Liaising with other branches regarding stock enquiries and availability We operate two shifts at this site: 6:30 AM – 2:30 PM and 8:00 AM – 4:00 PM , Monday to Friday. You will be rewarded with: Working as part of a close‑knit team. Enjoy variety in your day Join a stable and long‑standing Australian business. Primary Benefits: We offer a range of benefits designed to support you at work and beyond: Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies) Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle What you will bring: Previous experience in a customer service, sales support, or administration role Strong communication skills — both written and verbal Excellent organisational abilities and a sharp eye for detail A proactive, can‑do attitude and a willingness to learn The ability to multitask and build positive relationships with a diverse range of customers (Bonus) Experience in manufacturing, construction, or logistics — though not essential We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy. Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters. Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow. About Us: The Australian Reinforcing Company (ARC) is Australia’s local reinforcing partner. With more than 100 years behind us and the country’s largest branch network, we deliver reinforcing where it’s needed, backed by people who know their communities and projects. A brand of InfraBuild, ARC connects local service with a national, integrated steel supply chain built on recycled steel and Australian manufacturing. How to apply We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr