Director of Business Development and Client Experience

Full job description

Pay: $120,000.00 - $500,000.00 per year

POSITION SUMMARY

PJ Builders is hiring its first Director of Business Development & Client Experience — a strategic leadership role built to transform how the company grows. This is not a transactional sales position. It is an executive-level function responsible for building the sales, client experience, and marketing infrastructure that will carry PJ Builders from $8M to $80M.

ABOUT THE COMPANY

PJ Builders is a premier luxury custom home builder operating in the Park City, Utah mountain resort market. Founded and led by Pete Olson, the company has earned a strong reputation for craftsmanship, integrity, and enduring client relationships. With a lean, high-performance team of 9–11 people and $8M in current annual revenue, PJ Builders is positioned for significant growth ahead of the 2034 Winter Olympics , a once-in-a-generation demand catalyst for luxury construction in the Park City market.

The company's 10-year vision targets $80M in annual revenue, with a Year 1 target of $16M. The construction team already has the capacity to handle double the current volume — the growth bottleneck is sales, relationships, and brand infrastructure. This hire addresses that directly.

Four forces make this hire urgent:

• The construction team has 2× capacity — growth is gated by sales and relationships, not execution.
• Pete Olson currently owns all sales. This role frees him to lead strategy, partnerships, and culture.
• Park City is positioned for a surge in luxury construction demand ahead of the 2034 Olympics — a narrow window to capture market share.
• PJ Builders has strong brand equity and limited formal sales or marketing infrastructure. The right leader professionalizes the machine.

OBJECTIVES

• Own the full sales cycle — from first contact to signed contract, thru build and warranty period
• Build and manage referral networks with architects, interior designers, and real estate advisors
• Manage the CRM pipeline (HubSpot) with full visibility into opportunity forecast
• Qualify opportunities to protect team capacity and focus on the right clients
• Lead discovery and early budget conversations with high-net-worth clients
• Design and deliver a best-in-class luxury client journey
• Establish communication standards and touchpoints that build deep trust
• Partner with Project Managers for a seamless pre-construction handoff
• Create repeatable, high-touch experience processes
• Monitor client satisfaction and proactively resolve friction
• Own brand messaging and luxury positioning
• Guide website, photography, and project storytelling

COMPETENCIES

• Relationship Builder — proven ability to develop trust with high-net-worth clients and referral partners over long sales cycles
• Strategic Systems Thinker — builds scalable sales and marketing processes; doesn't just close deals
• Luxury Brand Ambassador — deep appreciation for design, craftsmanship, and the nuance of the ultra-premium client experience
• Executive Communicator — strong emotional intelligence; comfortable partnering directly with ownership and leading cross-functional alignment

EDUCATION AND EXPERIENCE

• 7–15+ years in luxury residential construction, architecture, design, real estate, or a high-end service industry Demonstrated track record building referral networks and managing long-cycle relationships with high-net-worth clients
• Experience building or managing CRM systems (HubSpot preferred)

Compensation

Base salary $120,00 - 140,000

Total Comp $160000 - $500000

PHYSICAL REQUIREMENTS

Ability to sit, stand, and work at a computer for extended periods Ability to attend in-person meetings, client site visits, and industry events Occasional travel as required for client and partner meetings

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, PJ Builders recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to

Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Experience:

• Business development: 7 years (Required)
• HubSpot: 5 years (Required)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience working with luxury homes or in the high-end service industry?
• Please describe your experience in luxury residential construction, architecture, design, real estate, or another high-end service industry, including the number of years and the types of projects or clients you have worked with.

Work Location: In person in Park City, UT 84098 (Required)

Pay: $120,000.00 - $160,000.00 per year