Dispatch and Client Support Specialist

Job Description

Job Description

• Monday: 12:00 PM – 10:00 PM
• Thursday: 12:00 PM – 10:00 PM
• Friday - 12:00 PM – 10:00 PM
• Saturday: 12:00 PM – 10:00 PM
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Looking for a Career That Will Challenge You?

Not everyone thrives in a fast-paced environment. Some people prefer predictable routines and the same tasks every day.

This is not that job.

 

We are looking for a driven, resourceful, and customer-focused professional who enjoys solving problems, and keeping operations running smoothly when the pressure is on.

 

Every day brings new challenges. Flight delays, changing schedules, client requests, operational issues, and last-minute adjustments are all part of the job. Success requires quick thinking, strong communication skills, attention to detail, and the ability to stay calm while managing multiple priorities.

 

If you enjoy being part of a team that values professionalism, accountability, and exceptional service, we want to hear from you.

 

What You'll Do

• Coordinate transportation services and support daily dispatch operations
• Communicate with clients, chauffeurs, and team members to ensure seamless service delivery
• Monitor trips in real time and proactively address service issues before they become problems
• Manage schedule changes, service updates, and operational adjustments
• Provide exceptional customer support through phone, email, and other communication channels
• Enter, maintain, and verify information within company systems
• Support operational initiatives that improve efficiency and service quality
• Take ownership of challenges and help find solutions in a dynamic environment

What We're Looking For

• Strong communication and interpersonal skills
• Ability to think critically and solve problems independently
• Comfortable working in a fast-paced environment where priorities can change quickly
• Strong attention to detail and organizational skills
• Ability to multitask while maintaining accuracy
• Dependable, professional, and accountable
• Team player with a positive attitude and strong work ethic
• Comfortable learning new technology and software systems

Transportation or dispatch experience is helpful, but not required. We are willing to train the right individual who demonstrates the right attitude, aptitude, and commitment to excellence.

 

What You'll Gain

• Opportunity to work in a challenging environment
• Exposure to operations, logistics, customer service, and problem-solving at a high level
• Direct impact on client satisfaction and company success

Benefits

• Health Insurance (BlueCross BlueShield of Illinois)
• Paid Time Off
• 401(k)

Compensation

Compensation is based on experience, qualifications, skills, and interview performance.

If you're looking for a position that will challenge you, help you grow professionally, and allow you to make a real impact every day, submit your resume for consideration.