Customer Service Specialist

Position Title Temporary Customer Service Representative (Continuous Recruitment) Job Category University Staff Employment Type Temporary (Fixed Term) Job Profile Customer Svcs Rep Department University Dining Job Duties The Customer Service Representative is responsible for supervising all aspects of customer service in the “front of the house” of the University Dining operations. This includes customer contact to address and resolve issues, cashier supervision, dining room set‑up, and maintenance of dining room supplies and products. The position provides consistent communication to full‑time staff, student leadership, student staff, and other part‑time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Assistant Manager within University Dining. Variable schedule including nights and weekends is required. Shift Varied hours including weekends, holidays, and evenings. Key Job Responsibilities Monitors and maintains work areas and supplies to meet customer and operational needs. Troubleshoots and resolves issues in a timely and professional manner. Organizes, distributes, and maintains relevant work unit procedures, policies, and updates to ensure accuracy and relevance of delivered information. Provides exceptional service, answers questions, or provides information in a specific subject area to internal or external customers, donors, stakeholders based on set material or standards. Guides and trains staff and student workers. Processes customer transactions and may take payments following established policies and procedures. Compensation $15‑$17.50 per hour, based on qualifications and experience. Fte 75% (Full time during academic year; option summer hours available). Required Qualifications Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities. Ability to interact courteously with customers. Ability to manage and solve customer complaints and requests. Demonstrated experience supervising a diverse staff including student employees, full and part‑time employees, and temporary staff. The ability to bend, stoop, twist, and safely lift to 50 lbs on a regular basis when storing, stocking, and gathering prepared products and/or inventory items. Current Serv Safe certification or ability to complete certification within 3 months of hire. Preferred Qualifications Prior experience within a University Dining facility with large numbers of student employees. Knowledge of methods, and ability to motivate employees. Basic knowledge of the technology used in a University Dining location. Knowledge of basic safety and sanitation principles. Terms Of Employment This is a temporary University Staff position, non‑exempt from the Fair Labor Standards Act. This position requires a six‑month probation period. EEO Statement Qualified applicants will receive consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. #J-18808-Ljbffr