Vice President AI Strategy, Client Onboarding & Service (Chicago)

AI Strategy VP, Client Onboarding and ServiceAre you ready to lead transformative AI initiatives that shape the future of client onboarding and service? Join us to drive innovation, scale impactful solutions, and influence the strategic direction of a global financial leader. This is your opportunity to work at the forefront of AI adoption, collaborating with senior leaders and high-performing teams to deliver measurable results. Together, we’ll set new standards for operational excellence and client experience. Make your mark in a role where your leadership and vision will have firmwide impact.Job SummaryAs an AI Strategy VP in the Client Onboarding and Service team, you will drive the end-to-end delivery of AI-enabled solutions that transform client onboarding, servicing, and contact center operations. You will partner with cross-functional teams to prioritize, implement, and scale AI solutions, ensuring alignment with business goals and measurable outcomes. We value collaboration, transparency, and a culture of continuous improvement—your leadership will help us achieve our ambitious goals and set new benchmarks for success.Job ResponsibilitiesLead the intake, evaluation, prioritization, and scaling of AI use cases across client onboarding, servicing, and contact center functionsManage the AI portfolio operating model, including documentation, implementation, change management, and ongoing planningDefine and track key performance indicators (KPIs) and objectives and key results (OKRs) for program performance and outcomesProduce and deliver executive-ready reporting on portfolio performance, outcomes, and key accomplishmentsBuild, lead, and mentor a high-performing team of program managers, ensuring the team has the skills, tools, and capacity to meet objectivesDrive a culture of continuous improvement through best practice sharing and lessons learnedPartner with cross-functional teams to align priorities, manage dependencies, and communicate risks and issues to leadershipAdvise and influence senior leaders on portfolio priorities, capability investments, and major change initiativesBuild trusted relationships with key stakeholders to drive alignment, decision-making, and adoption of AI solutionsRemove blockers, manage escalations, and ensure timely delivery of program objectivesDesign structured prompt patterns and interaction flows for agent assist, case triage, classification, summarization, and document processingRequired Qualifications, Capabilities, and SkillsBachelor’s degree required15 years of industry experience in program management and change management within a large-scale organization, focusing on transformation initiatives (for Singapore: must have 15 years’ experience)7 years of experience in product ownership, business analysis, service design, consulting, or operations within financial services or a regulated environment (for Singapore: must have 7 years’ experience)Strong understanding of AI and machine learning algorithms, frameworks, and applicationsHigh proficiency with Microsoft PowerPoint for executive-level documents and Excel for program analyticsExperience with Microsoft SharePoint and data visualization tools such as Alteryx or TableauStrategic thinking and problem-solving abilities, with proven experience applying analytical tools to develop solutionsAbility to work independently, manage multiple priorities, and deliver results in a fast-paced environmentStrong organizational and project management skills with attention to detailExcellent interpersonal skills and ability to build effective partnerships with all levels of management across diverse functions and locationsExcellent oral and written executive-level communication and presentation skillsPreferred Qualifications, Capabilities, and SkillsMaster’s degree in business administration (MBA)Prior experience in AI/ML technology deliveryExperience leading large-scale transformation initiatives in financial services or related industriesDemonstrated ability to influence senior stakeholders and drive major change initiativesExperience in building and mentoring high-performing teamsFamiliarity with governance, design standards, and performance measurement for AI programsProfessional qualifications from reputable training institutes or professional bodies (for Hong Kong: due recognition should be given)
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Full timePosting Date: 2026-05-20