Customer Service
Advance - Global Australian Professionals
Customer Service
Advance Services, Inc. is hiring for a Customer Service / Sales Coordinator position in Harlan, IA! This opportunity is with a diversified, global leader in process equipment and engineered technologies that sustainably feed, fuel, and build a better world. If you enjoy problem-solving, working with customers, and coordinating orders in a fast-paced office environment, this could be the opportunity for you.
What You Will Do:
- Provide professional customer service by receiving inbound calls and assisting customers with orders, returns, shipments, and warranty requests
- Enter customer orders into the system and review prior orders to validate accuracy
- Coordinate orders and quotes with outside sales representatives
- Process Return Goods Authorizations (RGA) for warranty items, incorrect shipments, or returns for credit
- Gather specifications and pricing information to prepare accurate quotations
- Review order specifications to ensure compliance with manufacturing requirements
- Coordinate warranty claims with Engineering for review and resolution
- Make outbound calls within assigned territories to follow up on inquiries and support sales growth
- Solicit freight quotes and return customer calls promptly
- Handle customer complaints professionally and deliver strong customer service solutions
This position plays a key role in maintaining organized order flow while delivering high-level customer service support to internal teams and external customers.
Why Work With Advance Services, Inc.? Weekly Pay Every Friday Paid, Hands-On Training Referral Bonuses Extra earning potential No Fees Applying is always FREE Opportunity for advancement Health Benefits & PTO options
Vacancy posted 1 day ago
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