Customer Relationship Liaison

Referral Liaison Manager

At Aveanna we know that exceptional patient care starts long before the first visit—it begins with a seamless responsive referral experience. When you join our HHH Support Services team you step into a leadership role that directly impacts access to care growth and patient outcomes across the organization. This position is remote but candidate must reside in one of the states Aveanna has locations in. The position is salaried with a 10 yearly bonus incentive plan.

Aveanna is built on a foundation of Compassion Trust Inclusion Integrity Innovation and Compliance. These values guide how we support our teams and serve our partners. As a Referral Liaison Manager you’ll lead a critical function that connects patients to care—while building a team focused on speed service and results.

What You’ll Do:

• Lead and develop a high-performing Referral Liaison team providing coaching accountability and ongoing development to ensure strong individual and team performance.
• Oversee day-to-day referral operations ensuring all referrals are handled with urgency accuracy and compliance while delivering a best-in-class customer experience.
• Own and optimize electronic referral systems (EMR/ERS platforms) improving workflows efficiency and scalability to support growing referral volume.
• Develop and execute inside sales and outreach strategies designed to increase referral flow strengthen partnerships and improve conversion rates.
• Partner closely with Sales Intake Recruiting and Operations teams to align priorities remove barriers and drive admissions growth.
• Monitor performance metrics including referral volume conversion rates and responsiveness—using data to proactively adjust strategy and improve outcomes.
• Ensure appropriate team coverage including evenings weekends and high-volume periods maintaining continuity and responsiveness at all times.
• Support referral activity directly as needed during coverage gaps or peak demand leading from the front to ensure service excellence.

The Leader We’re Seeking:

• Brings 5+ years of experience in inside sales referral management healthcare intake or customer service.
• Has 2+ years of people leadership experience with a strong ability to coach and develop teams.
• Demonstrates strong knowledge of electronic referral systems and EMR platforms.
• Thrives in a fast-paced metrics-driven environment and consistently delivers results.
• Leads with accountability urgency and a hands-on approach.
• Is flexible and willing to support after-hours or weekend coverage as needed.
• Education: High School Diploma or GED required Bachelors degree preferred.

Aveanna offers a competitive total rewards package designed to support you personally and professionally:

• Competitive compensation
• Medical Dental Vision and Life Insurance
• 401(k) with Company match
• Paid Time Off Holidays and Floating Holidays
• Career advancement opportunities
• Employee Assistance Program and additional support resources

Our mission is to revolutionize the way homecare is delivered—one patient at a time. By improving how referrals are managed and patients are connected to care you’ll help ensure better outcomes stronger partnerships and a more responsive healthcare experience. Join Aveanna and help lead the future of referral-driven growth.

As an employer accepting Medicare and Medicaid funds employees must comply with all health-related requirements in all relevant jurisdictions including required vaccinations and testing subject to exemptions for medical or religious reasons as appropriate.