Cash Services Supervisor

Federal Reserve Bank of Kansas City – Cash Services Vault Supervisor This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal. Key Activities Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency. Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principles and Standards and local operating procedures. Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns. Assist staff in resolving issues associated with daily operations, including balancing issues. Identify and analyze new procedures to improve efficiency of operations. Make recommendations and implement changes. Report exceptions or variances and escalate. Supervise, coach, and develop staff members by communicating performance expectations and providing ongoing feedback. Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions. Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities. Oversee customer service processes with financial institutions and armored carriers. Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources. Qualifications Bachelor's degree in business management or a related field, or equivalent combination of education and experience. Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. Working in an operation or compliance-focused environment is strongly preferred. Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements. Production operation mindset with expert attention to detail and strong judgement. Strong people leadership and ability to work with others to accomplish tasks. Strong relationship management and communication skills to work in fast‑paced team environment. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. #J-18808-Ljbffr Federal Reserve Bank of Kansas City