Service Manager - Full-Time

Job Description

Job Description

At RMS Roller-Grinder, our Service Department is more than a support function. It is where our reputation is proven every day. When our team shows up at a customer’s facility, they represent the craftsmanship, discipline, and care that RMS stands for. The Service Manager plays a critical role in making sure that standard is consistently delivered.

We are looking for a LEADER who understands that culture and accountability are not opposites. They work together. This is a hands-on leadership role focused on building structure, strengthening accountability, developing a high-performing service team, and ensuring our customers experience the very best of RMS.

What You Will Be Responsible ForLeading the Service Team

• You will provide day-to-day leadership for 10-15 individuals in our Service Department , both in-house and in the field.
• Coordinate schedules and resources, ensuring team members have the tools and materials they need.
• Reinforce expectations around quality and professionalism and address challenges constructively.
• Helping team members grow in skill and confidence.

Owning Safety & Compliance

• Safety at RMS is foundational. You will ensure proper documentation and follow-up when incidents occur, oversee equipment readiness and vehicle compliance.
• Reinforce safety habits in both the shop and field and maintain strong organization and housekeeping standards.

Protecting the Customer Experience

• Help maintain strong customer relationships by ensuring service work is thorough and professional and documentation is accurate.
• Assure issues are addressed promptly, and feedback is used to drive improvement.

Bringing Operational Discipline

• Plan labor and resources responsibly, coordinate with vendors and millwright partners, and anticipate potential delays.
• Maintain oversight of tools, equipment, and departmental spending.

Developing a Strong Team Culture

• Hold regular one-on-one conversations, provide honest and respectful feedback, recognize strong performance, address gaps early, and reinforce how each role contributes to RMS True North.
• Partner with the Plant Manager to identify talent needs and participate in candidate evaluation and hiring decisions.

The Leader Who Thrives in This Role

• You are comfortable making decisions, holding standards without becoming harsh, communicating clearly, staying organized, understanding both people and operations, taking ownership, and believing culture is built through consistency.
• You are a mechanically fluent, people-centered operations leader who values discipline, ownership, and long-term team development.

Travel

• Staying connected to field work ensures leadership stays practical and informed. National travel of 10-15% will be required with occasional overnights to visit customers and vendors.

Background That Supports Success

• Valid driver’s license required.
• 2-4 years of leadership experience in service, operations, or a technical environment required.
• Mechanical or field service exposure.
• Experience coordinating teams and resources.
• Strong communication and organizational skills.

Why RMS?

• We offer very competitive pay of: $36-$44/hour depending on experience
• Flexible scheduling and family-oriented culture.
• Generous PTO – 3 weeks in your first year, up to 5 weeks after 5 years.
• Amazing benefits – Healthcare, dental, vision, performance incentives, 401K match up to 5%, and MORE!
• We believe in developing our people. If you show initiative and deliver results, there is room to grow here.

If you are ready to LEAD a team, PROTECT the standard and STRENGTHEN the experience, we would love to connect. Apply TODAY!

EOE

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