Call Center Senior Associate

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT DATA’s BPO practice leverages deep industry expertise to provide insights, solutions, and outcomes that help customers succeed across their value chain. We work with customers to reduce IT complexity, integrate business strategy with enabling technologies, optimize processes, and identify the right digital solutions to deliver operational excellence, business growth, innovation, and superior customer experience.

Work Schedule & Benefits:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)

• Working Hours: 10 hours per shift (including breaks as per company policy)

• Work Mode: 100% Work from Office

• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers

• Promote telecom products (plans, upgrades, bundles, retention offers)

• Understand customer needs and recommend tailored solutions

• Achieve daily, weekly, and monthly sales targets

• Handle objections and rejections professionally

• Maintain accurate CRM records (calls, conversions, follow-ups)

• Ensure compliance with scripts, quality, and process standards

• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent

• Sales mindset with persuasive ability

• Active listening and customer empathy

• Resilience and ability to handle rejection

• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)

• 2-4 years of experience (freshers welcome; BPO/sales preferred)