Call Center Senior Associate

Make an impact with NTT DATA

Join a company that pushes the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT DATA’s BPO practice leverages deep industry expertise to provide insights, solutions, and outcomes that help customers succeed across their value chain. We work with customers to reduce IT complexity, integrate business strategies with enabling technologies, optimize processes, and identify the right digital solutions to deliver operational excellence, business growth, innovation, and superior customer experience.

Work Schedule & Benefits:

• Shift Timing: Evening / Night Shift

• Working Hours: 10 hours per shift (including breaks as per company policy)

• Work Mode: 100% Work from Office

• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers

• Promote telecom products (plans, upgrades, bundles, retention offers)

• Understand customer needs and recommend tailored solutions

• Achieve daily, weekly, and monthly sales targets

• Handle objections and rejections professionally

• Maintain accurate CRM records (calls, conversions, follow-ups)

• Ensure compliance with scripts, quality, and process standards

• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent

• Sales mindset with persuasive ability

• Active listening and customer empathy

• Resilience and ability to handle rejection

• Basic system/CRM handling

Eligibility:

• Any Graduate

• 2-4 years of experience with Tele-sales experience in international BPO projects

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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