Floor Walker

Floorwalker

As a Floor Walker, you will receive comprehensive training in customer service, security, and casino operations. This role involves providing exceptional customer service, maintaining cleanliness standards, ensuring a safe environment, and enhancing the overall customer experience at the casino.

Key Responsibilities

• Training to become a guard, including report completion and customer interactions
• Warmly welcome customers, provide efficient service, address inquiries promptly, and express gratitude for their patronage
• Ensure availability of fresh food and beverages and maintain cleanliness in the casino
• Implement safety and security protocols, report issues promptly, and inform customers about promotions
• Assist customers in understanding how to play games on machines
• Handle customer requests, complaints, and vendor concerns professionally and report incidents promptly
• Adhere to company policies and procedures, and maintain quality standards in all tasks
• Maintain flexibility in duties and schedule to support the operational needs of the casino
• Consistently uphold and model the company's core values

Qualifications

• Minimum age requirement: 21 years.
• Clear background check with no felonies or misdemeanors related to theft or gaming violations.
• Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed.
• Proficient in basic language and mathematical skills.
• Capable of following instructions and correspondence accurately
• Available to work flexible hours, including weekends, nights, and holidays.
• Demonstrates punctuality and reliability in attendance.

Required Certifications and Licenses

• Valid State Identification card or driver's license
• Copy of Social Security Card