Principal Consultant - Carrier Management (Remote)

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you've come to the right place. Manhattan Carrier is looking for a new Principal Consultant to join our collaborative, flexible, results-driven team. We build decision-support software solutions for the US truckload transportation industry, helping carriers run more smoothly and profitably. Our customers rely on us for dependable products, responsive support, and practical expertise that drive operational success. This role will include multiple responsibilities and will evolve with team needs and candidate strengths. Activities may include: Customer Support : Help customers solve problems, use our solutions effectively, and get timely answers. Quality Assurance : Test new features, document issues, and collaborate with development to improve reliability. Product Design & Process Improvement : Gather insights, contribute ideas, and help refine both our solutions and our internal processes to continually improve how we operate and deliver value. Training & Deployment : Lead customer implementations, train end users, and support go-lives to ensure new customers are fully equipped to use our solutions. Project Coordination : Manage schedules, planning, and communication among internal and external stakeholders. Customer Engagement : Build and maintain relationships with customer operations and management, and with third-party partners. Research & Analysis : Develop a deep understanding of our solutions, industry trends, and customer practices to guide product and business decisions. We are looking for candidates who: Are experienced in 1) TL transportation or a closely related field and 2) developing, implementing, and/or supporting software applications. Are highly motivated, well organized, resourceful, and adaptable, with the ability to work independently and manage multiple priorities. Possess strong written and verbal communication skills and are comfortable collaborating with diverse partners. Are detail-oriented, fundamentally curious, and eager to learn quickly. And we offer: A collaborative team environment where ideas and contributions make a meaningful impact. Variety - every day brings new challenges and opportunities to grow. Exposure to the full software lifecycle and real-world customer impact. Flexibility, independence, and trust - our team is highly interdependent and deeply committed to shared success. Growth opportunities within a team that values initiative, curiosity, and collaboration. MINIMUM REQUIREMENTS Four-year bachelor's or foreign equivalent degree in computer science, engineering, business or a related field. 5 years of experience in a related technical field. 4 years of experience working in a client or customer-facing role within a supply chain or software organization. Up to 50% travel required. Committed to diversity and inclusion At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. #J-18808-Ljbffr