Office Assistant 2 (NY HELPS) - 64511

Duties Description The Office Assistant 2 (OA 2) will serve as the Centralized Billing Office liaison to Department of Social Services, resolving complex Medicaid billing discrepancies to minimize revenue leakage and will be responsible for managing the completion of Medicaid applications. They will be working with families to complete consents and applications and requesting 60-month lookback documentation (bank statements, life insurance policies, stocks, bonds, mutual funds, IRS data). The incumbent will complete yearly recertifications for Local Departments of Social Services (LDSS), request proof of current resources and send to LDSS to ensure no breaks in coverage. They will correspond with LDSS to ensure timely submission of required documentation for pending applications or recertifications. They will report status changes (admissions, deaths, hospitalizations) to LDSS via the 3559 forms. The incumbent will inform LDSS of yearly pension and health insurance changes to ensure accurate billing and appropriate contribution amounts. They will complete the daily resident posting of deposits and withdrawals and act as backup to Resident Accounts Clerk. The Office Assistant 2 will send residents’ insurance sheets to contracted medical providers for billing. They will assist in admissions financial activities: prior authorizations, financial responsibility forms, consents, and benefit inquiries. They will develop and implement facility policies and procedures relating to reimbursement of medical services and educate various departments on Medicaid policies and procedures. They will work in tandem with the Attorney General's Office to facilitate collection efforts on delinquent accounts. They will report deaths and address changes to the SSA and pension companies. The incumbent will develop and maintain excel worksheet containing all pertinent Medicaid related information for multiple departments. They will submit applications for Social Security card replacement and Medicare Part B and D enrollments and communicate insurance and payor status changes to the pharmacy billing department. Qualifications Transfer: Current New York State employee with one or more years of permanent, contingent-permanent, or 55 b/c service that is eligible for transfer under Section 70.1 of the Civil Service Law to an Office Assistant 2, SG 9. Minimum Qualifications Promotional Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a provisional appointment may be considered. For provisional appointment, candidates must meet one of the following minimum qualifications: Be a current NYS Department of Health Veterans Home at Oxford employee with one year of permanent competitive or 55-b/55-c service as an office assistant, clerical, or keyboarding title allocated to Grade 6 or higher. Qualifying titles are available at: If less than three interested and qualified New York State Department of Health employees serving in the direct-line, lower-level title(s) within the agency apply to this opportunity, the agency may make a non-competitive appointment under the NY HELPS program. Open Competitive NY HELPS qualifications: One year of clerical experience. Preferred Qualifications: The preferred candidate will have experience working in a long-term care setting, dealing primarily with Medicaid. Additional Comments One permanent or provisional, competitive full-time appointment, or non-competitive appointment via HELPS. Transfer candidates may be asked for their Social Security Number to verify your transfer eligibility. For more information on transfer types, transfer eligibility criteria, and the current transfer determinants for your title, visit the following website: Non-Competitive Promotion: If there are three or fewer qualified candidates interested in the appointment to this position, a permanent appointment may be made pursuant to Section 52.7 of the Civil Service Law. To be eligible, candidates must be an employee of the Department of Health Veterans Home at Oxford and have one year of permanent competitive service as an office assistant, clerical or keyboarding title allocated to Grade 6 or higher. Qualifying titles are available at: For additional information about NY HELPS Program, please refer to When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications. This position is part of the NYS HELPS program. No examination is required. Benefits We offer a work-life balance and a generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off Public Service Loan Forgiveness (PSLF) Pension from New York State Employees’ Retirement System Shift & Geographic pay differentials Affordable Health Care options Family dental and vision benefits at no additional cost NYS Deferred Compensation plan Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds And many more... The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone View phone number on click.appcast.io or email View email address on click.appcast.io to make a request. NYS Department of Health does not participate in E-Verify and does not sponsor visa applications. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. #J-18808-Ljbffr New York State Department of Health