Specialty Loan Advisor - Earn Hybrid/Remote Flexibility | High-Performance Servicing Role

Position Summary The Specialty Loan Advisor (SLA) manages a portfolio of Business Purpose Loans (BPLs) in a fast‑paced, performance‑driven environment. This role is ideal for professionals who take ownership of their pipeline, thrive in high‑volume servicing, and deliver strong customer outcomes through an advisory approach. What Sets This Role Apart Performance Unlocks Flexibility: High performers have the opportunity to earn hybrid or remote work status based on consistent results and productivity. Ownership Over Your Portfolio: Manage customer relationships end‑to‑end and drive outcomes—not just transactions. Built for High Performers: This environment rewards individuals who consistently meet and exceed expectations with increased autonomy and flexibility. Essential Duties and Responsibilities Manage a portfolio of Business Purpose Loans by providing consistent, high‑quality servicing and support to internal and external stakeholders. Serve in an advisory capacity to customers, providing guidance tailored to their unique business needs. Handle inbound and outbound calls, as well as email and text communications, to support clients, attorneys, and authorized third parties. Perform moderately complex administrative, transactional, and operational tasks including research, analysis, and documentation. Generate reports and analyze data to support strategic initiatives and improve customer outcomes. Ensure compliance with company policies, procedures, and investor requirements. Leverage systems and tools to ensure accuracy, efficiency, and strong customer experience. Meet and exceed production goals (KPIs), with high performers recognized through increased autonomy and flexibility. Collaborate cross‑functionally to resolve escalations and improve servicing effectiveness. Qualifications 3–5 years of experience in mortgage servicing, contact center, or related roles. Working knowledge of Business Purpose Loans (BPLs). Strong understanding of escrow, billing, payment histories, and 1098 statements. Experience with cross‑collateralized servicing and partial lien releases. Knowledge of property preservation processes. Strong analytical and problem‑solving skills with high attention to detail. Ability to manage high‑volume workload and meet deadlines. Excellent communication skills. Ability to work independently and in a team environment. Strong advisory and relationship management skills. Education & Experience High school diploma or GED required; Associate’s or Bachelor’s degree preferred. 2–4+ years of related experience preferred. Technical Skills Proficiency in Microsoft Office (Word, Excel, PowerPoint, OneDrive, Outlook). Experience with MSP, Black Knight/LPS, or Sagent preferred. Work Environment & Flexibility This role operates in a performance‑driven environment where productivity, quality, and customer outcomes are key measures of success. High‑performing team members may be considered for hybrid or remote work scheduling based on sustained performance and business needs. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. #J-18808-Ljbffr Selene Finance LP