Donor Engagement Manager

Donor Engagement Manager

St Louis, MO, US, 63108-2403 St. Francis Community Services strives to be a catalyst for change by helping people overcome poverty and work toward a better life. St. Francis provides legal aid, youth programs, bilingual mental health counseling, case management and more. Catholic Charities of the Archdiocese of St. Louis, St. Francis Community Services, is seeking a Donor Engagement Manager. The Manager is responsible for raising unrestricted funds, managing event-fundraising workflows, and overseeing donor-engagement activities. This role does not include direct supervisory responsibilities. The Manager will secure gifts for St. Francis Community Services (SFCS) by cultivating, stewarding, and retaining a portfolio of mid-level donors, while identifying donors with potential for increased giving. The position also leads the donor-recognition and donor-acknowledgement processes, ensuring timely, accurate, and meaningful stewardship across all touchpoints. The starting annual salary for this position is $65,000. The core working hours are Monday through Friday, 8:30am to 5pm.

Job Responsibilities

• Nurture midlevel donors and manage the moves management process with focus on retaining donors, upgrading gifts and acquiring new donors.
• Evaluate, enhance and grow monthly (sustaining) giver program.
• Track engagement and create plans for future formalized Giving Society.
• Proactively develop and cultivate donors to strengthen relationships through events, volunteering, and annual giving opportunities.
• Engage new donors in stewardship plan to connect and educate on opportunities to get more involved with Catholic Charities.
• Assist the Philanthropy team in creating a formalized stewardship plan for annual fund donors.
• Implement and manage midlevel and monthly donor stewardship activities, including a quarterly Donor Days and weekly thank you calls.
• Assist the Philanthropy team in the planning and execution of donor recognition and cultivation events including fundraising events.
• Ensure donor recognition and appreciation is appropriately occurring at all levels of giving including events sponsors and event attendees.
• Develop and implement strategies for donor acquisition, retention and upgrades through personal visits, presentations, direct and electronic mail, collaborate with Integrated Marketing and Communications (IM&C) as needed with communication strategies.
• Work with IM&C to develop materials and to source donor stories in support of annual giving.
• Collaborate with Chief of Philanthropy and IM&C to identify and secure speaking engagements with community groups to explain the mission and philanthropic needs of Catholic Charities.
• Participate weekly in meaningful donor communication (personal visits, engaging phone conversation or significant email engagement).
• Serve as primary leader for monthly donors/sustainers eventual Giving Society, delegate to direct reports as needed.
• Serve as primary leader for Operation Safe at Home Campaign, collaborating with colleagues in Philanthropy as needed.
• Assist the Director on the preparation of annual fundraising plan and year-end reporting
• Ensure event fundraising goals are met; committee satisfaction and event logistics are successful.
• Manage and lead Donor Engagement Coordinator, if applicable, to ensure portfolio stewardship and maintain best practices for donor stewardship with timely acknowledgement and follow-up.
• Ensure entry of correspondence and other touches with donors and prospects into the donor database
• Serve on the Philanthropy management team to ensure department goals are reached.
• Other duties as assigned.

Job Requirements

Bachelor's degree required. Four or more years' experience in non-profit fundraising, including focused relationship building skills and customer services. St. Francis Community Services does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Francis Community Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability. Pre-Employment Screening All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.

Our Mission

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence. Helping individuals and families become sustainable by working with them over time through mentorship and training to develop the tools to overcome barriers to success and to foster the skills necessary for a more secure and satisfying future.

Benefits

As a part of the Catholic Charities family, you'll have the resources to care for those closest to you. Options include generous parental leave policies, flexible working arrangements, group life insurance, permanent health insurance, and dedicated support to help you find the right child care or elder care.