Employment Transition Application

Job Description

Job Description:\n\nDescription:\nApplication link for current Lodge at Jackson Hole employees, for employment transition to Crystal Creek Hospitality.\n\nABOUT US\nCrystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.\n\nOUR VALUES\nWe Engage and We Listen\nWe Care and We Own\nWe Provide and We Ensure\nWe Appreciate and We have Fun\n\nJOB OVERVIEW\nAs a Front Desk/Guest Services Agent, you are responsible for participating in all aspects of the Front Desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Crystal Creek Hospitality service culture. You will work with the Front Desk, Concierge and Guest Experience teams. You must ensure you maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.\n\nESSENTIAL JOB FUNCTIONS\n\n Follow safety and emergency guidelines, policies and procedures\n Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up\n Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.\n Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest\n Ensure all Crystal Creek Hospitality and Brand and service standards are met and adhered to. \n Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model\n Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested\n Monitor guest accounts and room inventory \n Ensure rooms and services are correctly accounted for within guest statement and assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment\n Be proficient using Property Management Systems (OPERA) and other pertinent software as assigned (MGS & GXP)\n Complete all assigned checklists and shift reports accurately \n Complete all operations of lost and found, including inputting items into database, guest outreach, and shipping of guest items\n Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture\n Maintain house bank and operate cash register without error\n Be educated and familiar with local and area recreational activities and services, dining, and cultural activities and attractions. Provide recommendations to guests\n Be aligned with the culture, values, goals and human resource programs of the Crystal Creek Hospitality \n Follow all best practices, policies and procedures for Front Desk Team\n Maintain a clean, neat and organized workstation and lobby area\n Complete miscellaneous tasks as assigned, assist in other departments when needed\n\n JOB OVERVIEW\nAs a Night Auditor, you will be responsible for ensuring the accuracy and efficiency of financial transactions, including posting and balancing charges and settlements, during the night shift. You will work closely with the front desk and restaurant teams to maintain accurate records, resolve discrepancies, and prepare for the next day's operations. Your attention to detail and organizational skills will be essential in maintaining the hotel's financial integrity.\n\n ESSENTIAL QUALIFICATIONS\n\n Must have the ability to communicate in English. \n Self-starting personality with an even disposition. \n Always maintain a professional appearance and manner. \n Can communicate well with guests. \n Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. \n Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. \n Ability to effectively deal with guest and employee concerns in a friendly and positive manner. \n Ability to access and accurately input information using a moderately complex computer system.\n\nESSENTIAL JOB FUNCTIONS\n\n Run audit reports/journals from the front office system, Point of Service and the computer\n Make corrections and adjustments and handle all computer problems that might occur throughout the shift\n Comply with attendance rules and be available to work on a regular basis.\n Post and balance all room and restaurant charges, including adjustments and settlements.\n Verify and reconcile all financial transactions, including cash, credit card, and check transactions\n Maintain accurate and up-to-date records of all financial transactions, including accounts payable and accounts receivable\n Identify and resolve discrepancies in a timely and efficient manner\n Assist in preparing for the next day's operations by resetting systems and maintaining accurate records\n Collaborate with the front desk and restaurant teams to ensure seamless operations\n Maintain a high level of customer service by providing prompt and accurate responses to guest inquiries\n Follow safety and emergency guidelines, policies and procedures\n Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up\n Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.\n Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest\n Ensure all Crystal Creek Hospitality and Brand and service standards are met and adhered to. \n Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model\n Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested\n Monitor guest accounts and room inventory \n Ensure rooms and services are correctly accounted for within guest statement and assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment\n Be proficient using Property Management Systems (OPERA) and other pertinent software as assigned (MGS & GXP)\n Complete all assigned checklists and shift reports accurately \n Complete all operations of lost and found, including inputting items into database, guest outreach, and shipping of guest items\n Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture\n Maintain house bank and operate cash register without error\n Be educated and familiar with local and area recreational activities and services, dining, and cultural activities and attractions. Provide recommendations to guests\n Be aligned with the culture, values, goals and human resource programs of the Crystal Creek Hospitality \n Follow all best practices, policies and procedures for Front Desk Team\n Maintain a clean, neat and organized workstation and lobby area\n Complete miscellaneous tasks as assigned, assist in other departments when needed\n\n JOB OVERVIEW\nServers provide outstanding service, possess a strong knowledge of upscale dining etiquette, and commit to ensuring a memorable dining experience for our guests. As a Fine Dining Server, you will play a crucial role in creating a luxurious atmosphere, delivering personalized service, and upholding the highest standards of hospitality. \n\nESSENTIAL JOB FUNCTIONS\n\n Provide attentive and personalized service to guests in a fine dining setting, ensuring a memorable and exceptional dining experience\n Take accurate food and beverage orders, offering recommendations and up-selling where appropriate\n Demonstrate a thorough knowledge of the menu, including ingredients, preparation methods, and wine pairings, to assist guests in making informed choices\n Serve food and beverages in an efficient, professional manner, ensuring all items are presented with attention to detail\n Anticipate guest needs and respond to requests promptly and professionally\n Uphold fine dining etiquette, including proper table settings, silverware placement, and service timing\n Ensure that all guest concerns or complaints are handled professionally and resolved to their satisfaction\n Work collaboratively with kitchen staff, sommeliers, and management to deliver exceptional service\n Maintain a clean and organized dining area, adhering to health and safety standards\n Monitor guest satisfaction throughout the meal and proactively address any needs\n Assist with setting up, maintaining, and closing down the dining area, including restocking supplies and preparing for service\n Ensure that all bills are processed accurately and efficiently\n Follow state laws regarding alcohol sales\n\n JOB OVERVIEW\nAs a Room Attendant, you are responsible for participating in all aspects of the Housekeeping operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Marriott Brand service culture. You will work with the Guest Services teams. You must ensure you maximize the guest experience by achieving all Marriott & AAA service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.\n\nESSENTIAL JOB FUNCTIONS\n\n Arrive on time, ready and able to work within performance standards set by management\n Maintain a professional appearance and demeanor for your shift\n Fulfill guest needs within the abilities of the establishment and staff\n Inform upper management of any safety hazards, general difficulties, equipment problems, product or ware shortages that may arise when preforming your job up to set standards\n Assist in the Rooms operations for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.\n Practice and uphold quality, sanitation, and professional standards set by the company.\n Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.\n Adhere to cleaning procedures and instructions for use of cleaning agents.\n Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.\n Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.\n Push and pull vacuum throughout entire room and empty trash.\n Replenish amenities, linens, and supplies in guest room.\n Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.\n Comply with attendance rules and be available to work on a regular basis.\n Perform any other job-related duties as assigned.\n\n JOB OVERVIEW\nTo perform maintenance and repairs on all aspects of the Hotel and premises, except for systems maintained by the Maintance department. \n\nESSENTIAL JOB FUNCTIONS\n\n Complete general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems as assigned.\n Adhere to daily work schedules for each engineer to insure adequate coverage.\n Perform assigned work based on the priorities of the facility according to ability. \n Complete train in all areas of each facility and on basic problem solving as assigned.\n Attend daily, weekly and/or monthly shift meetings with crew to communicate work schedules and hotel issues as necessary. \n Complete cross training as assigned.\n Ensure compliance with all applicable policies and procedures.\n Complete preventative maintenance on all equipment as assigned.\n Communicate effectively with team members and supervisors as well as with each department the status of repairs for their area.\n Make safety your number one priority for employees, guest and vendors. \n Attend departmental safety meetings at least once per month and after a major safety incident.\n Support the Safety Committee through participation and follow up on reported safety issues.\n Purchase items for the department as assigned.\n Assist in maintaining an inventory of spare parts.\n Diagnose and repair problems as needed.\n Complete tasks for the Perfect Room Program, working in conjunction with Housekeeping.\n Support the Housekeeping Manager with the Deep Clean Projects.\n Working as a team with maintenance personnel to handle the physical asset