Customer Service Manager

Customer Service Manager Full-time Regular Scottsdale, AZ, US 10 days ago Requisition ID: 1943 The Customer Service Manager’s responsibilities are to lead the bank’s Customer Service Representatives by coaching and developing their team towards an exceptional customer experience. Position includes leading the team to provide the customer effective guidance and solutions in the form of service and sales. Ensures scheduling, team and individual meetings, and necessary internal and regulatory policies and protocols are followed and implemented for the position and team. The Customer Service Manager leads a high‑performance team by creating a work environment that supports engagement, innovation, and teamwork, consistent with the organization’s vision, core values, and team guidelines. Duties and responsibilities Coach and mentor the CSR team by setting performance goals, monitoring progress, and coaching. Ensure proper coverage and communication between the CSR team, including scheduling team members for bank coverage and meetings. Process customer transactions in a manner reflective of Western’s superior customer experience by providing exceptional, effective, and efficient customer service with both individual and team customer interactions. Ensure balancing and core processes, protocol, compliance, and regulatory guidelines are followed. Deposit accounts: open and service customer accounts in compliance with banking regulations. Other duties and responsibilities as needed or assigned. This is a full‑time position with benefits. Associates or Bachelor’s Degree or 2‑4 years in banking or customer service experience preferred. Western State Bank is an EEO and affirmative action employer. Member FDIC. #J-18808-Ljbffr WESTERN STATE BANK