Service Center Supervisor - $28.35 - 34.73/hr
$28.35 - $34.73 per hourYakima Valley Farm Workers Clinic
Join our team as a Service Center Supervisor at Lancaster Family Health Center in Salem, OR. We're looking for a supervisor to lead our regional service (call) center operations based in Salem, Oregon. Our regional team includes over 40 scheduling coordinators who answer incoming phone calls and text messages, schedule appointments for our providers in many of our medical sites across eastern Washington and western Oregon. This position leads, guides, mentors and coaches our scheduling coordinators who work onsite at our Lancaster location (approx. 19 FTEs) who are an integral part of ensuring our patients have a good experience from their first interaction with our team. If you're looking for a role where you'll directly influence access to care and help ensure patients receive timely, high quality service we'd love to meet you. Apply today and help us build healthier communities, one interaction at a time. Yakima Valley Farm Workers Clinic serves more than 200,000 patients annually across 28 medical clinics, 15 dental clinics, 12 pharmacies, and 41 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics. Visit us at to learn more.
We're looking for someone who:
What We Offer
What You'll Do:
Qualifications:
Knowledge/Skills Abilities: Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
We're looking for someone who:
- Is detail oriented with a passion for identifying process improvements and resolving issues
- Is passionate about developing others' professional and personal skills
- Proactively seeks new solutions when existing workflows fall short
- Is approachable and personable while maintaining a strong leadership presence
- Champions the patient experience
- Translates data into meaningful insights and action
- Is self-motivated with a desire to continuously learn and grow
- Champions new ideas and brings the team along through change
- Values and enjoys working with diverse populations and backgrounds
What We Offer
- $28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
- Additional pay for bilingual skills, paid on hours worked
- 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
- Profit sharing & 403(b) retirement plan available
- Generous PTO, eight paid holidays, and much more!
What You'll Do:
- Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and regulatory agencies
- Assists in the formulation and management of performance targets for individuals and teams
- Monitors and analyzes key performance metrics, including call volume, queue times, abandonment rates, dropped calls, and customer satisfaction.
- Serves as a liaison between call center and all clinics scheduling coordinators are serving.
- Updates and maintains scheduling protocols for all clinics the call center is serving
- Creates improvement plans to optimize procedures and staff engagement.
- Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
- Management Duties:
- Coaches, mentors, and trains direct report staff, and supports staff growth and development
- Provides continuous performance management and conducts employee performance evaluations
- Conducts call quality audits and provides coaching to ensure service and scheduling standards are met
- Participates in the recruitment, hiring, and onboarding of staff
- Monitors patient experience and service quality metrics and implements improvements based on performance results
Qualifications:
- High School Diploma or General Education Diploma (GED). An associate's Degree is preferred
- Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
- Call center experience, preferably in healthcare is preferred
- Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay.
Knowledge/Skills Abilities: Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Service Center Supervisor - $28.35 - 34.73/hr in Gervais, OR vacancy
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists... .... This position typically pays $16 to $35 per hour depending on location, experience...SuggestedHourly payFull timeShift workNight shiftAfternoon shiftHilton
Woodburn, OR4 days ago$28 - $35 per hour
...is looking for a Maintenance Supervisor with amazing team-leading... ...detail, and exceptional customer service to work at the184-unit... ...include indoor pool, fitness center, and a playground. You... ...Beaverton, OR Hourly Rate: $28.00-$35.00/hr. Schedule: Full-Time, Monday...SuggestedHourly payFull timeLocal areaMonday to FridayFlexible hoursCRMG
Gervais, OR1 day ago- POSITION SUMMARY: The Fleet Maintenance Supervisor is responsible for supervising a maintenance... ...; repair/maintenance of equipment that services the container shop; and providing... ...transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although...SuggestedFull timeContract workTemporary workLocal area
$85k - $100k
...implementing training programs for drivers including driving technique, truck maintenance, product delivery, ticketing, payments and customer service Personnel management experience, i.e., interview and selection, performance reviews, wage issues, discipline and legal...SuggestedFull timeWork experience placementWork at officeLocal areaCalPortland
Woodburn, OR2 days ago- ...daily inspections. A valid driver's license and ability to lift up to 35 pounds are required. This role involves outdoor work and maintaining cleanliness of facilities. Experience in customer service or sales is preferred. Mileage reimbursement available for use of personal...Suggested
- ...attach your DD214 or DD215 to your application, with the social security number redacted. This document must show the character of service. Would you like to claim Veteran's preference in public employment for this recruitment? References Please list 1 reference you wish...Full timeLocal areaShift work
City-of-Woodbur
Woodburn, OR2 days ago $4,106 - $4,306 per week
Registered Nurse (RN) | Director of Nursing Location: Salem, OR Agency: Ventura MedStaff Pay: $4,106 to $4,306 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/24/2026 About the Position Are...Weekly payFull timeContract workFlexible hoursShift workVentura MedStaff
Salem, OR4 hours ago$4,106 - $4,306 per week
Registered Nurse (RN) | Director of Nursing Location: Salem, OR Agency: Ventura MedStaff Pay: $4,106 to $4,306 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/24/2026 About the Position TravelNurseSource...Weekly payFull timeContract workFlexible hoursShift workTravelNurseSource
Salem, OR4 hours ago- ...development About the Role: Precious Cargo Preschool & Childcare in Salem, OR is looking for a passionate and experienced Childcare Center Director to lead our dedicated team of early childhood educators. This is an exciting opportunity to make a meaningful impact on...Local area
- ...40912 Purpose: The manager's primary role is to ensure the salon's profitability, ensure guest satisfaction by using the 360 Service Experience and generate an enthusiastic and professional environment where employees are continuously inspired through effective leadership...InternshipFlexible hoursShift work
Supercuts
Salem, OR1 day ago $149k - $200k
California, US residents click here ( The job details are as follows: Who We Are We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients...Permanent employmentFor contractorsRelocationFlexible hoursUnited Therapeutics
Salem, OR3 days ago$4,000 per month
...customer goals. Coach & develop: Mentor team members to consistently deliver exceptional customer care. Problem-solve: Handle customer service issues with professionalism and care. The Perfect Match Personal Lines or Property and Casualty license (preferred, not required)...Full timeRelocation package- ...they reported to work. We're looking for a skilled and forward-thinking Maintenance Planner to join our growing team as we work to service one of the world's largest online retailers. We offer competitive pay, robust benefits package, wellness programs, and a...Hourly payWork at officeVisa sponsorship
CBRE
Salem, OR2 days ago $78.9k - $149.2k
Noblis is looking for Project Managers in Salem, Oregon, to supervise a contract team supporting Navy surface fleet maintenance and modernization. Successful candidates will manage the execution of a five-year task order, requiring extensive project management experience...Contract workNoblis
Salem, OR1 day ago- ...tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment. Organize, prioritize, and ensure service requests and repairs are completed correctly and on time. Inspect grounds, buildings, and other community features daily to minimize...Local area
$110k - $130k
Maintenance Manager Location: Salem, Oregon Compensation: $110,000 - $130,000 base salary Work Model: On-site Schedule: Primarily day shift, with on-call support as needed Relocation: Assistance may be available for the right candidate Pro Found Recruiting is working on...Relocation packageDay shift$30 - $32 per hour
...management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in... ...nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory...Hourly payFull timeFor contractorsWork at officeLocal areaImmediate start$102.1k - $153k
...relationships with customers. Your responsibilities will include identifying new business opportunities, delivering exceptional customer service, and analyzing market trends to drive revenue growth. In this role, you will impact the company significantly. By effectively...Temporary workFlexible hoursHoneywell
Salem, OR4 days ago- ...and local laws, rules, and regulations, as well as company policies. KEY RESPONSIBILITIES Foster a resident-centered approach to planning and delivering services, supporting residents' rights to participate in decision-making and treating residents with dignity and respect...Local areaRelocation packageFlexible hours
$25k
...stylist and have a passion for the beauty industry, exceptional leadership skills, and a commitment to providing excellent customer service. As an Assistant Salon Manager, you will play a crucial role in the daily operations and development of team members (hair stylists...Afternoon shiftSport Clips
Salem, OR1 day ago- Cogir Senior Living seeks a Health and Wellness Director (LPN/LVN or RN) to join the management team, oversee clinical operations, and ensure the highest quality of care for residents. You will train and supervise the clinical team while maintaining compliance with applicable...Local area
- ...for working with 3rd party vendors for parts sourcing, machine servicing, and capital planning · Responsible for conducting and... ...· Keep an open line of communication with dispatch, peers, supervisors, departments and management · Oversees scheduling of Plant associates...Temporary workFlexible hoursShift work
- Job Description Job Description Maintenance Manager | Supervisory Electrician | Food Manufacturing We are hiring a Maintenance Manager with an active Oregon Supervisory Electrician license to lead a 9-person maintenance team at a food manufacturing facility in Salem...Relocation package
$80k - $90k
..., and Silverton. We invite you to learn more about us and meet the team at: -our-team As the Wellness Director LPN (Health Services) you’re the clinical leader and oversee the nursing team. It’s your responsibility to guide and encourage staff and collaborate with...Full timeMonday to FridayFlexible hoursShift workAfternoon shift- Job Description: Supervisory OREGON Licensed Electrical Maintenance Manager Lead Reliability. Power Production. Drive Excellence. Join our team and play a critical leadership role in keeping our operations running safely, efficiently, and at peak performance...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Center Supervisor - $28.35 - 34.73/hr. Be the first to apply!
Related searches