Floating Universal Teller

Job Description

Job Description

Position: Floating Universal Teller

Location: Fall River, MA

Status: Full Time 

Summary:

Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank’s policies. Responsible for identifying cross-sell opportunities and making appropriate referrals. This position requires opening, closing and Saturday shifts as well as helping at our various locations.

Key Duties & Responsibilities:

• Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
• Greet customers and establish a quality service environment by maintaining a friendly and courteous environment. 
• Refer large withdrawals and account closures to supervisory staff for retention efforts.
• Process all teller transactions accurately and efficiently.
• Required to participate in and support the branch’s growth, by developing and deepening customer relationships.
• Take ownership and address customer’s concern for resolution and escalate to a supervisor when needed.
• Adhere to Mechanics Cooperative Bank’s standard for excellent customer service.
• Ability to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
• Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
• Required to assist other branch locations, as needed.
• Must have a valid driver’s license, vehicle registration and automobile personal liability insurance.
• Must wear a name tag which displays first and last name.
• Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
• Perform additional duties as required.

 

Knowledge, Skills & Abilities:

• Thorough knowledge of teller operations.
• Cash counting abilities.
• Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank business partners.
• Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
• Strong Compliance and Federal Regulation knowledge.
• Good problem-solving and decision-making abilities.
• Knowledge of basic computer functions and strong math skills.
• Good oral and written communication skills.
• Ability to cultivate a strong working environment by embracing team empowerment. 
• Must be able to lift twenty pounds.
• Retail/sales experience or equivalent work experience preferred.