Client Support & Success Analyst (Hybrid)

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks a Client Support Analyst to be the first line of contact for clients with non-complex technical or service-related issues. The role emphasizes customer service, timely resolution, and strong client relationships, with escalation to higher-level teams as needed. The position offers a hybrid work option with in-office presence three days per week for those near an office.